Floor Manager

Muji Europe Holdings Ltd; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading company in retail seeks a Floor Manager to lead operations across locations in Central London. The successful candidate will be responsible for staff training, customer service excellence, and day-to-day shop management, ensuring all processes run smoothly and efficiently. The role requires strong organizational skills, experience in retail, and a commitment to maintaining high standards of service and safety.

Benefits

Competitive salary plus monthly bonus

28 days holiday/year (including bank holidays)

20% Staff Discount

Pension scheme

Great working environment

Qualifications

• Strong ability to adapt to strategic changes.
• Self-starter with initiative.

Responsibilities

• Oversee daily operations of the shop floor.
• Ensure high standards of customer service.
• Train staff and maintain health & safety standards.
• Manage security and administration procedures.

Skills

Highly organized

Good communicator

Motivated

Excellent customer service

Education

Previous experience in a Retail environment

Job description

We have an opportunity for a Floor Manager to join our company in different locations in Central London.
Reporting to the Store Manager and the Assistant Manager, the Floor Manager role will be to oversee the daily running of shop floor, organising breaks, prioritasing and delegating task effectively to the team.

Role and responsibilities
Sales and Commerciality
-To ensure all staff maintain high standards of product knowledge with reference to both new and existing lines.
-To ensure all staff are using a proactive approach towards customer service using the best seller file and customer journey map.
-Provide the highest standard of service excellence with regard to sales and after-sales service.

Point of Sale.
-Keep an up to date knowledge of all cash systems including methods of payment, refund policy, and discounts.
-Guarantee all end of the day procedures are followed including cashing up, banking and bag checks as outlined by MUJI procedures.

Staff Training
-Provide support to the management team on training staff to consistently achieve high standards of customer service, providing continuous updates on products
-To help induct all new members of staff as laid out by manager.
-Ensure that the staff is efficient with all deliveries and stock systems
-Provide support and encouragement for all staff and feedback any particular training need to the management team.

Administration
-Maintain awareness of daily, weekly, monthly and yearly figures and budgets.
-To be conversant with weekly line reports and best sellers list and using this information to utilise the shop floor to its best advantage.
-To help with all other general administration including rotas, personnel records, absentee and overtime sheets and petty cash.
-Maintain responsibility for exercising control over all company assets and assisting in twice-yearly stock takes.

Security
-To aid the management team with regard to the general security of customers and stock.
-Maintain awareness of security with all staff members.
-Seek to heighten security awareness on the shop floor.
-Ensure an incident report in filled in to record any unusual occurrences.
-Take responsibility for security of the store as well as stock and cash and liaise with Line Manager or UK Managing Director over potential problems.

Health & Safety
-Comply with the Company Health & Safety Policy at all times.
-Support the management team with all aspects of health and safety communicating any potential problems.
-Ensure all health and safety regulations are carried out to their full extent.

General
-Make a significant contribution to successful team working at the store.
-Flexibility to work varied hours including late shifts, weekends and bank holidays.

Knowledge and skills
-Highly organised with the ability to adapt quickly to strategic change.
-Self starter, who takes the initiative.
-Motivated to achieve and exceed goals.
-Good communicator
-Excellent customer service

Education and experience
-Previous experience in a Retail environment.

What we offer
-Salary; Competitive salary plus monthly bonus.
-28 days holiday/year(including bank holidays)that increase with length of service.
-20% Staff Discount.
-Pension scheme.
-Great working environment.

Additional information
-May be requested to work in other UK locations from time to time.
This job description is designed to help you understand your role better. It is not an exhaustive list and you may be required to take on additional tasks as requested by your line manager