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Floor Manager - 180 House, Central London

Soho House & Co

London

On-site

GBP 30,000 - 40,000

Full time

5 days ago

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Job summary

Join a renowned hospitality brand as a Floor Manager at 180 House, Central London. In this pivotal role, you will oversee the floor team to ensure exceptional service and an engaging atmosphere for guests. You'll manage operations alongside the General Manager, implementing training programs and evaluating staff performance. With generous perks including a team meal and continuous training, you'll thrive in a dynamic environment that fosters personal and professional growth.

Benefits

Weekly Pay

Team meal prepared by chefs

50% off Food & Drink, 7 days a week

Private Health and Dental Care

Life Assurance

Day off on your birthday

Continuous training for personal and professional development

Exclusive access to discounts via benefits platform

Team Events: fitness sessions, cinema screenings

Clothing Allowance

Qualifications

1-2 years’ experience in a busy hospitality venue in management.
Ability to work within a diverse team.
Innovator and influencer in managing F&B operations.

Responsibilities

Manage floor team to deliver efficient service.
Lead staff training on food and drink programs.
Collaborate interdepartmentally for top-notch service.

Skills

Excellent customer service

Strong attention to details

Excellent interpersonal skills

Education

Personal license holder

Full understanding of local authority requirements

Tools

Opera

Micros

Adaco

Floor Manager - 180 House, Central London

Join to apply for the Floor Manager - 180 House, Central London role at Soho House & Co

Floor Manager - 180 House, Central London

1 week ago Be among the first 25 applicants

Join to apply for the Floor Manager - 180 House, Central London role at Soho House & Co

Team meal whilst on shift prepared by our chefs
Clothing Allowance
Every House Membership
50% off Food & Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Private Health and Dental Care
Life Assurance
Day off on your birthday
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Floor Manager

What's in it for you?

Weekly Pay
Team meal whilst on shift prepared by our chefs
£20 Taxi Contribution for late shifts
Clothing Allowance
Every House Membership
50% off Food & Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Private Health and Dental Care
Life Assurance
Day off on your birthday
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

180 House…

Located in a historic spot where the Strand and Fleet Street meet, 180 House spans two slots and features an outdoor terrace, a rooftop pool and views over the city. A go-to destination for an elegant lunch or dinner, the eighth-floor dining room offers an elevated experience. Casual dining can be found in the rest of the club and on the rooftop terrace. There is a wide selection of wines and new seasonal cocktails, which can be enjoyed with lunch, dinner or after hours.

The Role…

At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill

Main Duties…

Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
Implement and lead staff training to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.”.
Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Maintain the highest level of appearance at all times
Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently.
Ensure employee compliance with company standards and policies and external regulations

What We Are Looking For...

Up to 1-2 years’ experience in a busy hospitality venue within a management capacity
Innovator and influencer with previous experience managing F&B operations
Excellent interpersonal skills and ability to build relationships (internal and external)
Strong attention to details
Excellent customer service
Fluent in English
Organised and reliable
Ability to work and maximize relationships within a diverse team
Computer literacy within Opera, Micros and Adaco advantageous
Full understanding of local authority requirements
Personal license holder
SIA knowledge, understanding and experience

180 House Opening Hours

Mon – Weds – 8am – 1am

Thurs – Fri – 8am – 3am

Saturday – 9am – 3am

Sunday – 9am – 11pm

subject to change

Nearest Station (WC2R 1EA): Temple, Charing Cross, Holborn

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Hospitality

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