Floor Manager

H&M group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

As a Floor Manager at a leading fashion retailer, you will enhance customer experiences and drive sales while leading a dedicated team. This full-time role focuses on operational excellence and creating a welcoming shopping atmosphere. You will be responsible for team leadership, customer service, and store operations, ensuring a positive work environment and personal development opportunities.

Benefits

25% staff discount

Pension Scheme

Clothing allowance

H&M Incentive Program (HIP)

Qualifications

• Prior retail or customer-facing experience.
• Experience in driving sales through team leadership.

Responsibilities

• Lead a team of sales assistants to achieve excellent service standards.
• Analyze selling information and collaborate with the store manager.
• Support recruitment, induction, and training of new starters.

Skills

Teamwork

Entrepreneurship

Constant Improvement

Customer Experience

Multitasking

Job description

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but also deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll create a shopping journey that's genuine, personalised, and always welcoming.

Key Responsibilities:

1. Offer customers a high level of service through styling advice, product knowledge, and store experience.
2. Analyze selling information and collaborate with the store manager to maximize your department's sales performance.
3. Lead a team of sales assistants to achieve excellent service standards.
4. Support recruitment, induction, and training of new starters.
5. Assist the Store Manager in identifying future talents and developing plans for their progression.
6. Oversee store operations.
7. Act as a brand ambassador and provide the best experience for our customers.
8. Step into the Store Manager's role in their absence.

Qualifications

We seek individuals embodying Teamwork, Entrepreneurship, and Constant Improvement, fostering collaboration and shared achievements. Your optimistic outlook, adaptability to evolving circumstances and customer preferences, and your ability to take independent initiative are highly valued.

What You Need to Succeed:

Knowledge

• Understanding of what makes a great customer experience.
• Prior retail or customer-facing experience.

Motivation

• Enjoy creating a positive work environment and leading a team.
• Results-focused and able to multitask.
• Interested in personal and team development.

Behavior

• Contribute to a well-functioning team and embrace different perspectives.
• Stay updated on trends, customer needs, and competitor activity, and suggest ways to enhance sales and customer experience.
• Support others through constructive feedback.
• Be self-aware, respectful, and non-judgmental.
• Take initiative and personal responsibility for tasks and customer satisfaction.
• Prioritize effectively and adapt to changes.
• Communicate clearly and actively listen.
• Identify opportunities for process improvement.

Past Achievements

• Experience in driving sales through team leadership.
• Experience in recruiting, managing talent, performance, and development is advantageous.

Additional Information

This is a full-time position with a 39-hour weekly contract at our COS store in Westfield Stratford, London. Please apply by uploading your CV in English.

We offer attractive benefits, including a 25% staff discount, extensive development opportunities, a Pension Scheme, and a clothing allowance. All employees are included in our H&M Incentive Program (HIP).

Joining COS means being supported by your team from day one, with numerous benefits and a positive working environment.

Inclusion & Diversity

We are committed to creating inclusive, diverse, and equitable workplaces. Our recruitment considers all diversity dimensions to foster a variety of perspectives and ideas.

Company Description

COS offers ready-to-wear and accessories rooted in quality and lasting design, inspired by modern culture and global fashion movements. We focus on craftsmanship, innovation, and mindful creation, blending contemporary and timeless styles.