Floor Manager

KERB Food Ltd; London; On-site; GBP 35,000 - 40,000; Full time

Job summary

KERB Food Ltd is seeking a Front of House Manager for an exciting new venue in Spitalfields Market, London. The role involves leading the floor team, maintaining hospitality standards, and ensuring a great guest experience in a dynamic environment. Join a company dedicated to diversity and inclusion while enjoying generous employee benefits including discounts, holiday allowances, and health plans.

Benefits

Generous food and beverage discounts

25 days holiday plus birthday day off

Health Cash Plan

Private Medical Insurance

Cycle To Work scheme

Annual season ticket loan

Enhanced maternity/paternity leave

Qualifications

• Proven experience in fast-paced food service or hospitality environments.
• Ability to manage diverse teams and drive positive culture.
• Familiarity with London's street food scene is a plus.

Responsibilities

• Lead and manage a diverse floor team, fostering a positive work environment.
• Oversee day-to-day floor operation and manage food service.
• Address guest complaints promptly to ensure satisfaction.

Skills

Leadership

Team Management

Customer Service

Problem-solving

Tools

LightSpeed

Design My Night

Google Suite

Microsoft Office

Job description

Front of House Manager

Department: Venue Management

Employment Type: Permanent - Full Time

Location: Spitalfields, London

Reporting To: Abi Watson (General Manager)

Compensation: £35,000 - £40,000 / year

Description

As a rapidly growing business, we are hiring for a new, exciting and undisclosed venue concept in the heart of Spitalfields Market. That’s where you come in! As a Floor Manager, you'll be instrumental in providing exceptional hospitality, managing a brilliant team of Floor staff and Hosts, whilst making sure our guests have an amazing time with top-notch service and supporting the venue management team in establishing the venue as an incredible destination for brilliant food and drink.

Additionally, you will drive standards, speed of service, table maintenance, quality control (this includes eating!) and guest engagement. As the Floor Manager, you will also support in staging events/private bookings including set-up, execution, management and communications. You will engage with traders and guests to deliver exceptional hospitality.

What you'll be doing

• Lead and manage a diverse floor team, fostering a positive and cohesive work environment
• Oversee the day to day floor operation, ensuring that tables are accurately maintained and guests are welcomed and seated
• Execute and oversee the venue's closing and opening checklist, ensuring that all areas are prepared and ready for trade
• Manage all food service operations and ensure high standards of hospitality.
• Always looking for ways to improve our training and team communication
• Deliver team briefings, monitor & evaluate performance
• Create and manage floor team schedules, ensuring adequate coverage during peak hours while optimising staff efficiency.
• Conduct routine checks of the floor area to maintain cleanliness, health, and safety standards of the venue
• Ensuring high standards at all times, ensuring the team are motivated and supported, including managing breaks
• Working with the management team to drive sales and maintain great energy
• Address guest complaints or concerns promptly and find creative solutions to ensure guest satisfaction
• Train new team members on KERB/venue policies, procedures, and service standards, fostering their growth and development.
• Clearing, wiping and resetting tables and sections
• Maintaining the venue's recycling procedures and disposing of waste in the correct places
• Keeping all cleaning stations organised, clean, tidy and free of clutter. Emptying bins and restocking equipment (spray/tubs/blue roll) as required.
• Assisting the back of house crew in maintaining an organised and clean environment to work in
• Working closely with the Management and the Health & Safety team to ensure that the Health & Safety standards are maintained at all times
• Handle any safety issues, broken glass, spillages, or problems with the waste rooms etc appropriately and escalate to the GM / AGM if appropriate
• Supporting the management team to develop food & drink service practices to enhance the customer experience
• Have a confident understanding of LightSpeed both Front & Back of house
• Be confident in using Design My Night both Front & Back of house

What you'll bring to KERB

• Proven experience as a Floor Manager or similar role in a fast-paced food service or hospitality environment.
• Strong leadership skills with the ability to manage a diverse team and inspire a positive, energetic culture.
• Ability to work in a dynamic environment with live entertainment, managing both the food service and guest experience simultaneously. Previous experience in Bar, Pub, or Restaurants
• Excellent people skills, confidence with customers, traders, large teams and developing long-term relationships
• An interest and understanding of London's street food industry and wider food scene
• Positive and flexible attitude, with the ability to think laterally and willing to problem-solve.
• Comfortable working evening/closing shifts. Willingness to get stuck in and support where required

Desirable

• Knowledge of relevant software packages such as Google suite, Microsoft Office
• Holding a Personal license would be a bonus
• Previous experience working with Lightspeed, Design My Night & Me&U

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• 25 days holiday (excluding bank holidays) + birthday day off
• Health Cash Plan (BHSF)
• Personal Wellbeing Allowance (Juno)
• CODE app
• Private Medical Insurance (Vitality)
• Employee Assistance Program (EAP)
• Cycle To Work scheme
• Annual season ticket loan
• Enhanced maternity/paternity/adoption leave after 2 years
• A London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.