Floor Manager

JD GROUP; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company seeks an enthusiastic Floor Manager for a junior management role in London. The position requires driving sales, managing a team, and maintaining exceptional customer service standards. Candidates should have prior supervisory experience in a fast-paced retail environment and a passion for retail leadership.

Benefits

Monthly discretionary bonus schemes

25% discount on products in-store and online

Exclusive retail deals through TELUS Health

Digital health and well-being services

Health cash plans

Internal development courses

Apprenticeships & accredited qualifications

Discounted Gym memberships at JD Gyms

Opportunities to volunteer and contribute to JD Foundation

Incremental Holiday Allowance

Qualifications

• Previous supervisory or management experience in a fast-paced Retail/Customer Facing environment.
• Strong communication skills and attention to detail.
• Experience in coaching and developing individuals.

Responsibilities

• Ensure the highest level of customer satisfaction by driving exceptional service standards.
• Lead and develop the shopfloor team for high performance and engagement.
• Support cash management tasks and ensure stock replenishment.

Skills

Customer Service

Retail Knowledge

Team Leadership

Communication

Attention to Detail

Job description

Role overview:

We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.

Responsibilities:

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.

• Drive team sales through effective merchandising, stock replenishment & team motivation.

• Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.

• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

• Ensure that stock replenishment is completed regularly.

• Provide excellent customer service, addressing inquiries and resolving complaints professionally.

• Help manage day-to-day operations, including opening and closing procedures.

• Support cash management tasks, such as processing transactions and reconciling tills.

• Foster a positive work environment by leading, mentoring, and mentoring and developing store colleagues to enhance their performance and engagement.

Role objectives and KPI’s:

• Contribute to achieving or exceeding the stores monthly sales target.

• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promotor Score.

• Ensure stock accuracy during store Audits.

• Ensure all new colleagues complete mandatory training required.

• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.

Skills and Experience:

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment

• Passionate about retail & hold a good understanding of the latest trends and our competitors

• Previous experience of coaching and developing individuals

• Strong communication skills

• Strong attention to detail & ability to maintain high standards on the shop floor

• Promote JD Group values to internal and external stakeholders

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Monthly discretionary bonus schemes

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

• Access to digital health and well-being services through our benefits platform (TELUS Health)

• Health cash plans

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

• Discounted Gym memberships at JD Gyms

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation

• Employer engagement forums to help influence positive change

• Incremental Holiday Allowance