Floor Manager

DoubleTree by Hilton Woking; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

GoHilton– discounted rates across 12+ 

Private Healthcare Plan

Learning and development opportunities

Promotion and transfer across Hilton

Recommend a Friend incentive

Hero Of The Month

Free meals on duty

Free dry-cleaning for uniforms

Free weekly English classes

Team member social & wellbeing events

Job summary

Crimson Hotels is seeking a friendly and passionate Floor Manager to join our team at our London-area property. You will build relationships with guests, manage busy service periods, and lead the floor with confidence to deliver exceptional guest experience.

You are organised, proactive, and commercially minded, with a track record of motivating teams, driving service quality, and meeting departmental targets.

Qualifications

• Leadership experience in a hospitality setting.
• Proven ability to coach and develop teams.
• Strong customer-orientation and problem-solving skills.

Responsibilities

• Build positive relationships with guests, resolve complaints professionally, and work with management to improve service quality.
• Maintain a positive and professional attitude to ensure the team delivers friendly and polite service.
• Interact with guests regularly to understand their needs and exceed expectations.
• Monitor service quality and product consistency, identify improvement opportunities, and report to senior management.
• Maintain knowledge of all Food & Beverage offerings and ensure the team is informed about menus, products, packages, and promotions.
• Ensure all F&B offerings meet quality and presentation standards.

Skills

Leadership

Guest service

Team management

Communication

Job description

Here at Crimson Hotels, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for a friendly and passionate Floor Manager to join our team.

The Role

• Build positive relationships with guests, resolve complaints professionally, and work with management to continuously improve service quality.
• Maintain a positive and professional attitude, ensuring the team consistently delivers efficient, friendly, and polite service.
• Interact with guests regularly to understand their needs and ensure expectations are met or exceeded.
• Monitor service quality and product consistency, identifying opportunities for improvement and making recommendations to senior management.
• Maintain a thorough knowledge of all Food & Beverage offerings and ensure the team is knowledgeable about menus, products, packages, and promotions.
• Ensure all Food & Beverage offerings consistently meet the required quality and presentation standards.

The Person

We are looking for a confident and experienced Floor Manager with a passion for delivering exceptional guest service and maintaining high operational standards. You will be a strong and supportive leader, able to motivate the team, manage busy service periods, and ensure the smooth running of the floor. You will be organised, proactive, and commercially focused, with a strong commitment to guest satisfaction, team performance, and achieving departmental targets.

Benefits

• GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
• Private Healthcare Plan – financial assistance towards the cost of healthcare
• Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
• Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
• Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
• Hero Of The Month recognition programme to recognise and celebrate your achievements
• Free-of-charge freshly cooked meals to enjoy on duty
• Free-of-charge dry-cleaning for your uniform
• Free weekly English classes
• Lots of team member social events and wellbeing events

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.