Floor supervisor

Virgin Hotels Edinburgh; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Virgin Hotel London Shoreditch is seeking a Floor Supervisor to join our Atmosphere team. You will ensure guest rooms meet Virgin standards and coordinate with teammates, managers and guests to deliver outstanding service.

You should be able to lift up to 12 kg, perform shifts including weekends and nights, and maintain confidentiality of guest information while upholding security policies. Right to work in the UK is required.

Qualifications

• Team player with ability to work collaboratively
• Flexibility to adapt to changing shifts and priorities
• Physical stamina for manual tasks and movements
• Capacity to lift up to 12 kg and push/pull heavy loads

Responsibilities

• Ensure guest rooms meet Virgin Hotel cleanliness standards
• Coordinate with teammates, managers and guests to deliver exceptional service
• Report and resolve issues promptly while maintaining guest confidentiality
• Assist with Senior Supervisor duties when required and support security policies

Skills

Team player

Flexibility

Physical stamina

Lifting capacity

Education

High school diploma or equivalent

Job description

We are looking for a Floor Supervisor superstar to join our amazing Atmosphere team at Virgin Hotel London Shoreditch!

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

If you are a neat-freak who loves to clean and ensure that everything is in its right place, then this job is for you. You will be responsible for maintaining Virgin Hotel’s high standards of cleanliness in cleaning the guest rooms. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. In addition, be aware of your surroundings and guest preferences that it will be easier for you anticipate guest needs in the way that they like their items organized (or not) in the rooms and be able to delightfully surprise them with your personalized service. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Check all guest rooms up to the Virgin Hotel standards of cleanliness
• Report to designated shift in assigned attire
• Performs designated duties within time allotted
• Uses only the designated cleaning chemicals and tools
• Reports any guest or safety issues to a manager or supervisor
• Keep guest information confidential and secure
• Turns in all “lost and found” items at the end of the work shift
• Responsible for all keys assigned and complies with the key policy established by the company
• Complies with security policies of the hotel
• Restock supplies as needed
• When needed assist with Seniour Supervisor duties and responsibilities
• Flexibility to work different shifts, including on the weekends, holidays and nights.
• Complete a manager’s request within reason

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

• Willing to work as part of a team as needed
• Conserve water and chemicals according to training standards
• Frequent bending, stooping, reaching and wiping
• Able to lift up to 12 kg
• Able to push/pull up to 25 kg
• Flexibility to work different shifts, including on the weekends, holidays and nights.

Background must-have:

• Current right to work in the UK
• High school or equivalent education required.

We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer