Floor Manager

Sodexo Group; Greater London; On-site; GBP 32,000; Full time

Job summary

An exclusive private members' club is seeking a passionate Floor Manager to lead the front-of-house team. This role is pivotal in delivering exceptional guest experiences and ensuring seamless operations. You will inspire your team, manage bookings, and uphold high service standards in a vibrant atmosphere. Join a dynamic team in a sophisticated setting, where your contributions will create unforgettable experiences for members. If you thrive in fast-paced environments and have a passion for hospitality, this is an exciting opportunity to grow your career.

Benefits

Competitive Pay

Training Opportunities

Career Development

Dynamic Team Environment

Qualifications

• Proven experience in a high-end hospitality environment.
• Strong leadership and communication skills.

Responsibilities

• Oversee floor operations and ensure exceptional guest experiences.
• Lead and inspire the front-of-house team.

Skills

Leadership Skills

Communication Skills

Cocktail Knowledge

Team Development

Problem Solving

Job description

Job Title: Floor Manager
Location: Lighthouse Social @ Fulham Pier
Salary: Up to £32'000 plus Tronc

About Us

Lighthouse Social is Fulham Pier's exclusive private members' club — a sophisticated yet welcoming space where members can relax, dine, and connect. Known for exceptional service, innovative cocktails, and a vibrant atmosphere, Lighthouse Social offers unforgettable experiences in a truly unique setting.

The Role

We are seeking an experienced and motivated Floor Manager to join our team at Lighthouse Social. In this pivotal role, you will lead our front-of-house team, ensuring exceptional guest experiences and seamless day-to-day floor operations.

Key Responsibilities

• Oversee the smooth running of floor operations, delivering memorable guest experiences.
• Lead, train, and inspire the front-of-house team to uphold our high service standards.
• Support the management team in achieving sales targets and maintaining exceptional standards.
• Ensure clear communication between the kitchen, bar, and front-of-house teams.
• Manage bookings, seating arrangements, and ensure efficient table turnover.
• Handle guest feedback with professionalism and care, resolving any concerns effectively.
• Uphold health and safety standards while ensuring compliance with licensing regulations.

What We're Looking For

• Proven experience as a Floor Manager, Supervisor, or similar role in a high-end hospitality environment.
• Strong leadership skills with the ability to inspire and develop a team.
• Excellent communication skills and a warm, professional demeanour.
• Ability to remain calm and focused in a fast-paced setting.
• Cocktail knowledge and an interest in mixology would be a bonus.

Why Join Us?

• Competitive pay of up to £16 per hour including Tronc.
• Opportunities for training and career development.
• Work within a vibrant, dynamic team in an exciting new venue.

If you're a dedicated hospitality professional with a passion for exceptional service, we'd love to hear from you. Apply now and become part of something special at Lighthouse Social!