Floor Manager

SUSHISAMBA; City Of London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discount on food and drink for up to 6

28 days holiday allowance

Complimentary meals during shifts

Pension scheme with employer contrib.

Cycle to work scheme

Refer-a-friend cash incentive

Job summary

SUSHI SAMBA in London seeks an experienced Floor Manager to lead our front of house team, delivering exceptional hospitality and guest experiences across a dynamic, fast-paced dining environment.

Our ideal candidate has at least 2 years of managerial experience in fine dining, superb English communication, and a passion for delivering memorable service. You will manage shifts, uphold standards, and help grow our diverse team within a renowned global concept.

Qualifications

• Experience leading floor operations in a fine-dining, high-volume environment.
• Proven ability to supervise large teams across departments.
• Excellent English communication, both spoken and written.
• Flexible availability, able to work any 5 days including weekends.

Responsibilities

• Lead front of house operations to ensure exceptional hospitality and guest experience.
• Supervise daily shift operations and coordinate with kitchen and bar teams.
• Uphold service standards, training, and performance during peak service times.
• Foster a welcoming, inclusive atmosphere and take ownership of service quality.

Skills

Team leadership

Shift management

English communication

Customer service

Diversity & inclusion

Proactive mindset

Job description

Your Role:

SUSHI SAMBA Heron Tower's front of house management team is looking for an experienced and dynamic Floor Manager to lead the team and deliver uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous and efficient service to guests throughout their dining experience.

Service is always at the forefront it’s essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.

Your Rewards:

• Highly competitive salary
• 50% Discount on food and drink for up to 6 people to use in SUSHI SAMBA® or Duck & Waffle restaurants
• 28 day's holiday allowance
• Complimentary breakfast and dinner during shifts
• Employee discounts website
• Cycle to work scheme
• 'Refer-a-friend’ cash incentive scheme
• Employee of the month rewards
• Internal Training and career development
• Pension Scheme – including employer contributions
• Yearly Staff award ceremony and party

Your Requirements:

• Experience of at least 2 years working in a Managerial role at a fine dining fast-paced environment will be tested at trial/interview stage
• Experience supervising daily shift operations from various departments
• Experience supervising large teams
• Excellent English language communication skills are required
• Flexible availability, working any 5 days a week between Monday - Sunday
• Be deeply respectful of diversity and individuality
• Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative-taking
• Provide opportunities to grow alongside our ever-evolving company
• Ability to maintain and set processes and standards

Your Restaurant:

SUSHI SAMBA celebrates the culture and cuisine of Japan, Brazil and Peru. The menus are a mix of new and signature dishes with an emphasis on bold flavours, the finest ingredients and artful presentations. SUSHI SAMBA is operated by SUSHI SAMBAGroup, which oversees locations in Los Angeles, Las Vegas, London, Edinburgh, Milan, Dubai, Abu Dhabi, Doha, Bahrain & Singapore.