Floor Housekeeper - 02- Housekeeping

InterContinental London - The O2; Ilford; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Free meals on duty

Uniform provided & dry cleaned

Discounted employee rates at Arora/Mer

Merlin Entertainments discounts

Cycle to work scheme

Life assurance

Zusammenfassung

InterContinental London - The O2, nestled on Greenwich Peninsula and attached to the O2, is seeking a Floor Housekeeper supervisor to lead by example and inspire a team to uphold the highest cleanliness standards for hotel bedrooms and bathrooms.

You will coach and mentor room attendants, prioritize workloads, report issues, and ensure stock levels are maintained while promoting guest loyalty through exceptional service.

Qualifikationen

• Strong attention to detail.
• Ability to remain calm under pressure.
• Experience in a similar role within a 5-star hotel is advantageous.

Aufgaben

• Ensure guest rooms and bathrooms are well-presented by performing checks to confirm they have been cleaned to our excellent standards.
• Clean rooms when necessary, setting the benchmark for the housekeeping team.
• Coach, guide and mentor room attendants assigned to your section daily.
• Report maintenance issues and follow up to ensure that they are resolved appropriately.
• Prioritise the workload of yourself and the room attendants.
• Maintain correct stock levels in housekeeping stores and ensure items are stored properly.
• Engage with guests to promote guest loyalty and memorable experiences.
• Very good supervisorial and motivational skills.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Kenntnisse

Supervisory skills

Motivational skills

Team leadership

Jobbeschreibung

Salary -£ 28,080 plus service charge.Holiday - 28 days holiday, enhanced after 5 years of service. But there's more... Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award. About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom. A bit about what you will do... Floor housekeepers lead by example and inspire team to maintain the highest standards of cleanliness of our hotel bedrooms and bathrooms. They are instrumental in creating a memorable stay for each of our guests.

• Ensure guest rooms and bathrooms are well-presented by performing checks to confirm they have been cleaned to our excellent standards.
• Clean rooms when necessary, setting the benchmark for the housekeeping team.
• Coach, guide and mentor room attendants assigned to your section daily.
• Report maintenance issues and follow up to ensure that they are resolved appropriately.
• Prioritise the workload of yourself and the room attendants.
• Maintain correct stock levels in housekeeping stores and ensure items are stored properly.
• Engage with guests to promote guest loyalty and memorable experiences. Strong attention to detail and ability to remain calm under pressure.
• Very good supervisorial and motivational skills.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.