Assistant Head Concierge

COMO Metropolitan London; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Worldwide discounts at COMO Hotels &"&

3 complimentary nights per year

Discounted dining at Nobu London

Service Charge on top of monthly pay

Company Sick Pay

28 paid days holiday per year

Recommend a Friend bonus

Career development

Wellness & engagement activities

Employee Assistance Programme

Job summary

COMO Metropolitan London is seeking an Assistant Head Concierge who will lead the concierge team, ensuring enquiries and bookings are fulfilled through our reservations network.

You will develop guest recognition, take ownership of requests, and train the team to deliver exceptional service; support front-of-house operations and guest relations.

A proactive attitude, excellent English, and knowledge of London will help create seamless guest experiences and uphold COMO’s wellness hospitality.

Qualifications

• Previous Concierge experience in a 4/5 star property.
• Proactive approach with a self-driven attitude.
• Excellent social interaction and communication skills.
• Excellent spoken and written English.
• Good knowledge of London to assist guests.

Responsibilities

• Plan and ensure the hotel is ready for the day’s business and share information with the team.
• Supervise day-to-day operations in reception, guest relations, concierge and housekeeping to ensure exceptional service.
• Take ownership of guest requests and follow through to completion.
• Develop and train the team to deliver excellent guest feedback.
• Provide courteous service at arrival and departure and coordinate with business services for guests.

Skills

Proactive attitude

Excellent communication

Excellent English

London knowledge

Driving license

Tools

Opera PMS

Job description

COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

We're on the lookout for a Assistant Head Concierge who is committed to excellence, thrives in a team setting, and is passionate about delivering exceptional dining/guest experiences.

As a Assistant Head Concierge, you will play a key role in manages the concierge team, ensuring all enquires and bookings are fulfilled through its relationship with reservation agents. Also, develop a high degree of guest recognition and to be able to assist guests with their needs.

Why Join Us?

• Worldwide discounts at all COMO Hotels & Resorts including Family & Friends discounted rates.
• 3 complimentary nights per year at any COMO Hotels & Resorts; worldwide.
• Discounted dining rate at Nobu London and Labombe by Trivet.
• Service Charge on top of your monthly salary payment.
• Company Sick Pay.
• 28 paid days holiday per year, increasing with service.
• Earn up to £450 through our Recommend a Friend scheme.
• Career development and growth opportunities.
• A calendar of wellness & engagement activities.
• Access to our Employee Assistance Programme which includes financial advice and mental health support.

What You Will Do:

• To plan and ensure the hotel is ready for the day's business - preparing for the morning meeting and sharing information with the team.
• To assist the head concierge and be actively involved in supervising the day to day operation in reception, guest relations, concierge and housekeeping ensuring exceptional guest service.
• Taking ownership of guest requests and following them through to successful completion.
• To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guest.
• Providing an efficient, polite and courteous service on arrival and departure of guests in the hotel.
• Coordinating and managing hotel guests with business services, luggage storage and rooming.
• To assist the Head Concierge with day to day tasks and cover the front doors when required.

What We're Looking For:

• Previous Concierge experience in a 4/5 star property.
• You Have a proactive approach with a self-driven attitude.
• Excellent social interaction and communication skills.
• Excellent spoken and written English.
• A good general knowledge of London in order to assist guests with their bearings.
• A working knowledge of Opera would be advantageous, although not essential.
• A full, clean driving license.

At COMO, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.