Assistant Front Office Manager

Como Metropolitan London; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Worldwide staff discounts at COMO

Complimentary nights at COMO hotels

Discounted dining at Nobu London

Service charge on top of monthly pay

Company sick pay

28 paid holidays

Recommend a Friend bonus

Wellness activities

Employee Assistance Programme

Job summary

Como Metropolitan London is seeking an Assistant Front Office Manager to support coordination and management of Front Office operations. This role focuses on delivering exceptional guest experiences and maintaining the hotel’s renowned service culture.

Ideal candidates have luxury hotel experience, proven team supervision ability, and a proactive attitude. Opera knowledge is highly desirable, and the position offers a dynamic urban-luxury environment in Mayfair.

Qualifications

• Experience in luxury hospitality environments.
• Proven track record supervising a team.
• Strong guest-service focus and problem-solving.

Responsibilities

• Report to Front Office Manager and ensure smooth daily operations.
• Lead by example and maintain the hotel's 'surprise and delight' culture.
• Assess guest issues and take prompt, appropriate action to ensure satisfaction.
• Oversee handling of special room requests and billing instructions.
• Ensure VIP and long-stay guest needs are managed seamlessly.
• Supervise team, motivate staff, and provide coaching for performance.
• Coordinate group arrivals with Reservations for smooth stays.
• Maintain clear communication across departments and keep Front Office informed.

Skills

Team supervision

Guest service

Attention to detail

Proactive approach

Tools

Opera

Job description

COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

We’re on the lookout for a Assistant Front Office Manager who is committed to excellence, thrives in a team setting, and is passionate about delivering exceptional guest experiences.

As a Assistant Front Office Manager, you will play a key role in assisting with the coordination and management of all administrative functions for the Front of Desk areas.

Why Join Us?

• Worldwide discounts at all COMO Hotels & Resorts including Family & Friends discounted rates.
• 3 complimentary nights per year at any COMO Hotels & Resorts; worldwide.
• Discounted dining rate at Nobu London and Labombe by Trivet.
• Service Charge on top of your monthly salary payment.
• Company Sick Pay.
• 28 paid days holiday per year, increasing with service.
• Earn up to £450 through our Recommend a Friend scheme.
• Career development and growth opportunities.
• A calendar of wellness & engagement activities.
• Access to our Employee Assistance Programme which includes financial advice and mental health support.

What You Will Do:

• Reporting to the Front office Manager you will ensure the smooth running of the department on a day to day basis.
• You will lead by example, and in doing so, demonstrate your genuine passion for guest service and being able to maintain and enhance our excellent ‘surprise and delight’ culture that the hotel prides itself on giving.
• Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction.
• Oversee handling of special room requests, special accommodation needs and billing instructions.
• Ensure the proper handling of all VIP guests and long stay guests.
• Be responsible for supervising the work of your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
• Review all group arrivals and liaise with reservations to achieve a smooth stay.
• Maintain an effective flow of communication with other departments and ensure all Front Office employees are kept informed of issues that concern them.

What We're Looking For:

• You will have a background within the luxury hospitality environment.
• Previous experience of supervising a team is critical.
• A proactive approach with a self-driven attitude.
• Excellent eye for detail.
• Knowledge of Opera is highly desirable.

At COMO, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.