Assistant Front Office Manager

COMO Metropolitan London; City of Westminster; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Worldwide discounts at COMO Hotels & R

Complimentary nights

Discounted dining at Nobu London and /

Job summary

COMO Metropolitan London, a luxury Mayfair hotel, seeks an Assistant Front Office Manager who is passionate about delivering exceptional guest experiences.

You will coordinate front desk operations, lead a team, handle VIP guests, and ensure smooth communications across departments. The role offers opportunities for career development in a renowned wellness-focused hotel group.

Qualifications

• Experience in luxury hospitality environment.
• Previous team supervision experience.
• Proactive and self-driven attitude.
• Excellent eye for detail.
• Knowledge of Opera is desirable.

Responsibilities

• Report to the Front Office Manager and ensure the smooth running of the department on a day-to-day basis.
• Lead by example and demonstrate passion for guest service and our 'surprise and delight' culture.
• Assess guest issues and take prompt, appropriate, corrective action to ensure guest satisfaction.
• Oversee handling of special room requests, accommodation needs and billing instructions.
• Ensure proper handling of all VIP guests and long-stay guests.
• Be responsible for supervising the work of your team, maintaining motivation, and coaching for higher performance.
• Review all group arrivals and liaise with reservations for a smooth stay.
• Maintain an effective flow of communication with other departments and keep Front Office staff informed.

Skills

Luxury hospitality experience

Team supervision experience

Proactive attitude

Self-driven

Attention to detail

Tools

Opera PMS

Job description

COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

We’re on the lookout for aAssistant Front Office Managerwho is committed to excellence, thrives in a team setting, and is passionate about delivering exceptional guest experiences.

As aAssistant Front Office Manager, you will play a key role in assisting with the coordination and management of all administrative functions for the Front of Desk areas.

Why Join Us

• Worldwide discountsat all COMO Hotels & Resorts including Family & Friends discounted rates.
• 3 complimentary nights per yearat any COMO Hotels & Resorts; worldwide.
• Discounted dining rateat Nobu London and Labombe by Trivet.
• Service Charge on top of your monthly salary payment.
• Company Sick Pay.
• 28 paid days holiday per year, increasing with service.
• Earn up to £450 through ourRecommend a Friend scheme.
• Career developmentand growth opportunities.
• A calendar of wellness & engagement activities.
• Access to our Employee Assistance Programmewhich includes financial advice and mental health support.

What You Will Do

• Reporting to the Front office Manager you will ensure the smooth running of the department on a day to day basis.
• You will lead by example, and in doing so, demonstrate your genuine passion for guest service and being able to maintain and enhance our excellent ‘surprise and delight’ culture that the hotel prides itself on giving.
• Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction.
• Oversee handling of special room requests, special accommodation needs and billing instructions.
• Ensure the proper handling of all VIP guests and long stay guests.
• Be responsible for supervising the work of your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
• Review all group arrivals and liaise with reservations to achieve a smooth stay.
• Maintain an effective flow of communication with other departments and ensure all Front Office employees are kept informed of issues that concern them.

What We're Looking For

• You will have a background within the luxury hospitalityenvironment.
• Previous experience of supervising a team is critical.
• A proactive approach with a self-driven attitude.
• Excellent eye for detail.
• Knowledge of Opera is highly desirable.

At COMO, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success.

We pride ourselves on having a safe space for people to visit and work.