Executive Housekeeper

COMO Metropolitan London; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Worldwide discounts

Free nights (3)

Discounted dining

Service charge on top

Sick pay

Paid holidays

Refer-a-friend bonus

Career development

Wellness & engagement activities

Employee assistance program

Job summary

COMO Hotels and Resorts’ COMO Metropolitan London is seeking a proactive Housekeeping Supervisor to support the Executive Housekeeper and Assistant Executive Housekeeper in day-to-day operations of Housekeeping & Apartments. You will oversee allocated shifts, ensure guest bedrooms, public areas and back-of-house spaces meet COMO and LQA standards.

You will mentor Supervisors and colleagues, monitor contractor work, lead induction and training, manage rosters, strive for cost-control, maintain

Responsibilities

• Assist daily operation of Housekeeping & Apartments, ensuring smooth shifts and areas.
• Maintain guest bedrooms, public areas and back-of-house spaces to COMO and LQA standards.
• Carry out room, apartment and public area inspections and follow up issues.
• Provide guidance and feedback to Supervisors and colleagues to uphold standards.
• Monitor contractor work and report concerns to ensure quality.
• Assist with spring and deep cleaning programs and regular schedules.
• Respond to guest requests and complaints related to Housekeeping, escalating when needed.
• Lead by example, promoting a positive and professional work environment.
• Assist with induction, training, and development of staff.
• Ensure SOPs, LQA standards and procedures are understood and followed.
• Maintain training records and support performance management.
• Prepare departmental rosters considering occupancy and payroll.
• Support daily staffing and agency coordination as required.
• Assist with recruitment and onboarding activities when needed.
• Conduct stock counts and maintain par levels for supplies.
• Monitor storage and use of housekeeping supplies to minimise waste.

Skills

Leadership

Attention to detail

Communication skills

Team development

Job description

COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
Objective:

• To support the Executive Housekeeper and Assistant Executive Housekeeper in the day-to-day operation of the Housekeeping & Apartments department.

Specific Duties:

• To assist with the daily operation of the Housekeeping & Apartments department, ensuring smooth and efficient running of allocated shifts and areas.
• To ensure guest bedrooms, apartments, public areas and back-of-house areas are maintained to COMO and LQA standards.
• To carry out regular room, apartment and public area inspections and follow up on issues identified.
• To provide guidance and feedback to Supervisors and colleagues to maintain required standards.
• To monitor the quality of work completed by contractors and specialist cleaning companies and report concerns.
• To assist with spring cleaning, deep cleaning and other periodic cleaning programs.
• To respond to and follow up on Housekeeping-related guest requests and complaints, escalating significant issues appropriately.
• To lead by example and promote a positive, professional and supportive working environment.
• To assist with the induction, training, coaching and development of Housekeeping colleagues.
• To ensure SOPs, LQA standards and departmental procedures are understood and followed.
• To maintain appropriate training and retraining records.
• To support the Assistant Executive Housekeeper with performance management and development of team members.
• To assist with the preparation of departmental rosters, taking into account occupancy, operational requirements and payroll.
• To support daily staffing allocations and respond to changes in business levels and colleague availability.
• To assist with the coordination and effective use of agency staff.
• To support recruitment and onboarding activities when required.
• To conduct regular stock counts and ensure agreed par levels are maintained.
• To monitor the appropriate use and storage of Housekeeping supplies to minimise waste.
• To follow procedures for the ordering, issue and return of employee uniforms.
• To ensure guest linen is correctly handled, stored and rotated.
• To assist with monitoring laundry and guest laundry/dry-cleaning services, reporting discrepancies where required.
• To ensure the Lost Property procedure is followed correctly and consistently.
• To monitor general Housekeeping presentation throughout the property.
• To promote and maintain high standards of health and safety within the department.
• To ensure colleagues follow relevant safety procedures and correctly use equipment and PPE.
• To report accidents, incidents, hazards and maintenance issues promptly.
• To assist with risk assessments, audits and compliance checks.
• To support the Assistant Executive Housekeeper in ensuring mandatory training requirements are met.
• To maintain clear communication with the Executive Housekeeper, Assistant Executive Housekeeper, Supervisors and other departments.
• To attend and contribute to departmental meetings and briefings.
• To ensure effective shift handovers and follow-up of outstanding matters.
• To develop an understanding of departmental P&L and support cost-control measures.
• To take responsibility for the smooth operation of the department during assigned shifts.
• To support the Executive Housekeeper and Assistant Executive Housekeeper with departmental projects, audits and initiatives.
• To maintain confidentiality and comply with all hotel policies, procedures and standards.

General Duties:

• To cooperate fully with other departments.
• Do your utmost to avoid damage, degradation or loss to company assets by treating them with care and taking responsibility.
• Set the example to others to follow with regards to grooming and appearance.
• To support and deliver the aims and objectives of the COMO Approach.
• Attend any training offered by the hotel that will develop knowledge and skills.

To work on ad hoc projects and reports as required

Why Join Us?

• Worldwide discountsat all COMO Hotels & Resorts including Family & Friends discounted rates.
• 3 complimentary nights per yearat any COMO Hotels & Resorts; worldwide.
• Discounted dining rateat Nobu London and Labombe by Trivet.

Service Charge on top of your monthly salary payment.

Company Sick Pay.

28 paid days holiday per year, increasing with service.

Earn up to £450 through ourRecommend a Friend scheme.

Career developmentand growth opportunities.

A calendar of wellness & engagement activities.

Access to our Employee Assistance Programmewhich includes financial advice and mental health support.