Assistant Head Concierge

Como-Metropolitan-London; City of Westminster; Presencial; GBP 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide staff discounts

Complimentary nights

Discounted dining

Service charge on monthly salary

Company sick pay

28 paid holidays per year

Refer a Friend bonus

Career development opportunities

Wellness & engagement activities

Employee Assistance Programme

Descripción de la vacante

Como Metropolitan London, a premier 4/5 star property in Mayfair, seeks an Assistant Head Concierge to lead the concierge team and ensure exceptional guest experiences. You will oversee guest relations, reservations coordination and daily front-of-house operations with a focus on outstanding service.

The role requires proactive leadership, strong English communication, and a solid knowledge of London. A full, clean driving license is preferred and opportunities for career development are

Formación

• Previous Concierge experience in a 4/5 star property.
• Proactive and self-driven attitude.
• Excellent spoken and written English.
• Full, clean driving license.
• Good knowledge of London to assist guests.

Responsabilidades

• Plan and ensure the hotel is ready for the day’s business, briefing the team.
• Assist the head concierge and supervise front of house, guest relations, concierge and housekeeping.
• Own guest requests and follow through to completion.
• Develop and train the team to deliver excellent guest service.
• Provide efficient, courteous service on arrival and departure.
• Coordinate hotel guests with business services, luggage storage and rooming.

Conocimientos

Concierge experience

Proactive

Social interaction

Communication

London knowledge

Driving licence

Herramientas

Opera PMS

Descripción del empleo

COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

We’re on the lookout for aAssistant Head Conciergewho is committed to excellence, thrives in a team setting, and is passionate about delivering exceptional dining/guest experiences.

As a Assistant Head Concierge, you will play a key role in manages the concierge team, ensuring all enquires and bookings are fulfilled through its relationship with reservation agents. Also, develop a high degree of guest recognition and to be able to assist guests with their needs.

Why Join Us?

• Worldwide discountsat all COMO Hotels & Resorts including Family & Friends discounted rates.
• 3 complimentary nights per yearat any COMO Hotels & Resorts; worldwide.
• Discounted dining rateat Nobu London and Labombe by Trivet.
• Service Charge on top of your monthly salary payment.
• Company Sick Pay.
• 28 paid days holiday per year, increasing with service.
• Earn up to £450 through ourRecommend a Friend scheme.
• Career developmentand growth opportunities.
• A calendar of wellness & engagement activities.
• Access to our Employee Assistance Programmewhich includes financial advice and mental health support.

What You Will Do?

• To plan and ensure the hotel is ready for the day’s business - preparing for the morning meeting and sharing information with the team.
• To assist the head concierge and be actively involved in supervising the day to day operation in reception, guest relations, concierge and housekeeping ensuring exceptional guest service.
• Taking ownership of guest requests and following them through to successful completion.
• To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guest.
• Providing an efficient, polite and courteous service on arrival and departure of guests in the hotel.
• Coordinating and managing hotel guests with business services, luggage storage and rooming.
• To assist the Head Concierge with day to day tasks and cover the front doors when required.

What We're Looking For?

• Previous Concierge experience in a 4/5 star property.
• You Have a proactive approach with a self-driven attitude.
• Excellent social interaction and communication skills.
• Excellent spoken and written English.
• A good general knowledge of London in order to assist guests with their bearings.
• A working knowledge of Opera would be advantageous, although not essential.
• A full, clean driving license.

At COMO, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.