Floor Host

Chartwells Independent; Watford; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Exclusive discounts

Pension scheme

Wellbeing & EAP

Digital GP services

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in Watford is seeking a Floor Host to join the Rapport team, delivering outstanding guest experiences on a part-time basis. You will help create memorable visits, manage the arrival experience, and provide exceptional service in a dynamic environment.

The role requires strong customer service, adaptability, and computer literacy, including Microsoft Office and basic booking or phone systems. 32 hours weekly, Mon-Thu, 8am-5pm, with flexibility as per business needs.

Qualifications

• Strong customer service background with a focus on guest experience.
• Excellent communication skills and a can-do attitude.
• Flexible and proactive approach to hospitality duties.

Responsibilities

• Specialising in the overall client experience across all aspects of the ground floor.
• Ensuring the arrival experience and interaction with all guests is memorable and service-driven.
• Providing excellent service to clients and guests to high standards.
• Applying a flexible approach and offering business support as required.
• Being engaged and proactive to improve efficiencies and the overall environment.

Skills

Customer service

Communication

Adaptability

Problem-solving

Tools

Microsoft Office

Booking systems

Phone systems

Job description

We are recruiting a Floor Host to join the Rapport team at our client's offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and creating memorable experiences.

Type of contract: Part-time, Permanent

Hours: 32 per week (Monday-Thursday; 8 AM - 5 PM, with flexibility as per business needs)

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Specialising in the overall client experience across all aspects of the ground floor
• Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises
• Providing excellent service to clients and guests alike, carrying out all duties to the highest of standards
• Applying a flexible approach and offering business support as required
• Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be computer literate (e.g. Microsoft Office package, booking systems, phone systems)
• Have a strong customer service background with a focus on enhancing the customer experience
• Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded
• Have strong communication skills
• Be able to build a strong rapport with colleagues and clients alike
• Always strive to improve with innovation and creativity
• Have great interpersonal skills, a can-do attitude and an outgoing and vibrant personality
• Be passionate about delivering high standard service and going the extra mile
• Take responsibility for their contribution to the team

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.