Reception Team Leader

Rapport Guest Services; Greater London; On-site; GBP 34,200 - 41,800; Full time

Benefits offered by this job

Travel discounts

Pension scheme

Wellness programs

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services is seeking a Team Leader to support two senior managers and inspire a 16-strong team, delivering outstanding guest services across ground and client floors.

The role is full-time, permanent, 40 hours per week, Monday to Friday with a shift rota between 7:30 AM and 7 PM. Salary £38,000 per annum with benefits including travel discounts, pension, wellness programs, and development opportunities.

Qualifications

• Experience leading a front-line guest services team.
• Proven ability to coach and develop team members.
• Strong communication and people skills in a fast-paced environment.

Responsibilities

• Support Deputy GSM and GSM in day-to-day operations.
• Maintain excellence on ground floor and client floors.
• Proactively manage and upskill the team to address gaps.
• Role split: 70% leadership and coaching, 30% admin/adhoc tasks.
• Ensure SOPs are followed in daily service.

Skills

Team leadership

Guest services

Coaching

Communication

Shift management

Job description

We’re looking for a Team Leader who’s excited by the chance to make a real impact. You’ll support the two senior managers in leading and inspiring a team of 16 to deliver excellent guest services day by day across the ground floor and client floors.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday - Friday, shift rota basis between 7:30 AM and 7 PM)

Salary: £38,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free lunch on shift for all Rapport Ambassadors.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Supporting Deputy GSM and GSM in day to day running of the account.
• Ensure excellence on ground floor and client floor spaces.
• Proactive approach to managing team and upskilling team on gaps.
• This role is split with 70% leadership and team coaching and 30% admin and adhoc requests.
• Ensure service standards are followed, and SOPs are implemented into day-to-day service

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Bring a strong passion for exceptional service and motivate the team through confident, hands‑on leadership.
• Come with leadership experience from ideally a luxury, five‑star, or premium service setting.
• Show a proven ability to inspire, support, and develop teams to perform at their best.
• Demonstrate sharp attention to detail and a dedication to upholding the highest standards.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.