Floor Host

Rapport Guest Services; Watford; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Exclusive travel and grocery discounts

Pension scheme

Wellness programs

Employee Assistance Program

Digital GP services

WOW Awards for peers

Paid day off annually

Job summary

Rapport Guest Services is seeking a Floor Host to join our client’s team in Watford. You will deliver outstanding guest experiences on the ground floor, driving exceptional service and memorable visits for every guest.

The ideal candidate has a strong customer service background, excellent communication, and a flexible, proactive approach. You’ll work 32 hours per week (Mon-Thu, 8am-5pm) as part of a supportive, team‑oriented environment.

Qualifications

• Strong customer service background.
• Excellent communication skills.
• Able to build rapport with guests and colleagues.
• Adaptable and flexible in approach.
• Proactive and innovative mindset.

Responsibilities

• Specialising in the overall client experience across all aspects of the ground floor.
• Ensuring the arrival experience and interaction with all guests is memorable with outstanding service.
• Providing excellent service to clients and guests to the highest standards.
• Applying a flexible approach and offering business support as required.
• Being engaged and proactive, seeking opportunities to improve efficiencies and the environment.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Teamwork

Job description

We are recruiting a Floor Host to join the Rapport team at our client's offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and creating memorable experiences.

Type of contract: Part-time, Permanent

Hours: 32 per week (Monday-Thursday; 8 AM - 5 PM, with flexibility as per business needs)

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Specialising in the overall client experience across all aspects of the ground floor
• Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises
• Providing excellent service to clients and guests alike, carrying out all duties to the highest of standards
• Applying a flexible approach and offering business support as required
• Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment

The ideal candidate will

• Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have a strong customer service background with a focus on enhancing the customer experience
• Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded
• Have strong communication skills
• Be able to build a strong rapport with colleagues and clients alike
• Always strive to improve with innovation and creativity
• Have great interpersonal skills, a can-do attitude and an outgoing and vibrant personality
• Be passionate about delivering high standard service and going the extra mile
• Take responsibility for their contribution to the team

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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• Job Reference rapport/TP/61038/7349/TJFH
• Contract Type Part Time - Permanent
• Closing Date No expiry date
• Job Category Floor Coordinator/Floor Host