Floor Ambassador

Rapport Guest Services; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Discounts

Life insurance

Cash rewards

Free lunch

Pension

Wellness programs

EAP

Digital GP

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services is seeking a personable Floor Ambassador for our client’s offices near Bank Station in London. You will deliver exceptional workplace experiences, assist employees, visitors and guests, and help run daily operations with a focus on service excellence.

The role is full-time and permanent, with 42.5 hours per week, 9-hour shifts, and a £35,800 annual salary. You’ll collaborate with facilities, manage desk bookings, and contribute to a welcoming, efficient office environment.

Qualifications

• Strong communication skills and stakeholder management.
• Ability to work under pressure and solve problems.
• Passionate about delivering guest services.
• Ideally 1 year of similar experience.

Responsibilities

• Create an exceptional workplace experience, ensuring employees and visitors feel welcomed, supported, and valued throughout the day.
• Oversee daily workplace operations, confidently managing enquiries and delivering timely solutions to ensure a seamless office environment.
• Conduct regular floor walks to maintain high presentation standards, ensuring workspaces, meeting rooms, and communal areas remain clean, safe, and fully equipped.
• Coordinate with facilities and service partners to promptly resolve maintenance issues and support the smooth running of the workplace.
• Manage workspace services, including desk bookings, locker allocations, office moves, and workplace reconfigurations.
• Monitor and replenish workplace amenities, refreshments, and supplies, ensuring a consistently positive employee experience.
• Provide administrative support across the office, including printing, scanning, courier coordination, and general business support tasks.
• Gather and action employee feedback, continuously identifying opportunities to enhance the workplace experience and drive service excellence.

Skills

Strong communication

Stakeholder management

Under pressure

Problem solving

Guest services

Job description

We are looking for a personable and proactive Floor Ambassador to join the Rapport team at our client's impressive offices, conveniently located near Bank Station. In this highly visible role, you will play a key part in delivering an outstanding workplace experience, providing exceptional service and support to employees, visitors, and guests throughout the day.Working within the offices of a leading global investment management firm, you will act as a trusted point of contact, helping to create a welcoming, seamless, and engaging environment while ensuring the workplace runs smoothly and efficiently. If you are passionate about customer service, enjoy building relationships, and thrive in a people-focused environment, we'd love to hear from you.

Type of contract: Full-time, PermanentHours: 42.5 per week (Monday-Friday; 9-hour shift including 30-minute unpaid break for lunch. Current shift timings 7:30 AM – 4:30 PM and 9 AM – 6 PM)Salary: £35,800 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, free lunch on duty!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Create an exceptional workplace experience, ensuring employees and visitors feel welcomed, supported, and valued throughout the day.
• Oversee daily workplace operations, confidently managing enquiries and delivering timely solutions to ensure a seamless office environment.
• Conduct regular floor walks to maintain high presentation standards, ensuring workspaces, meeting rooms, and communal areas remain clean, safe, and fully equipped.
• Coordinate with facilities and service partners to promptly resolve maintenance issues and support the smooth running of the workplace.
• Manage workspace services, including desk bookings, locker allocations, office moves, and workplace reconfigurations.
• Monitor and replenish workplace amenities, refreshments, and supplies, ensuring a consistently positive employee experience.
• Provide administrative support across the office, including printing, scanning, courier coordination, and general business support tasks.
• Gather and action employee feedback, continuously identifying opportunities to enhance the workplace experience and drive service excellence.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger TogetherStrong communication skills.
• Strong stakeholder management skills.
• Works well under pressure.
• Good problem solver.
• Passionate in delivering excellent guest services.
• Ideally possess 1 years’ worth of experience in a similar role.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.Find out more about us at www.rapportservice.com.