Cluster Groups & Reservations Supervisor

Splendid Hospitality; Brentford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Splendid Hospitality in Brentford is seeking a Cluster Groups & Reservations Supervisor to lead the group bookings across multiple hotels and brands. You will build strong relationships by telephone, e-mail and in person, with a primary focus on group business and sales leads.

You will supervise the reservation process across hotels and brands to ensure procedures and brand standards are achieved and you will actively seek client feedback to improve service and results.

Responsibilities

• Manage and supervise the reservation process across multiple hotels and brands to ensure procedures and brand standards are met.

Job description

Cluster Groups & Reservations Supervisor

As a key member of the Reservations department, you will build strong relationships through regular contact by telephone, e-mail and in person with a primary focus on group business. You will also actively seek client feedback and sales leads wherever possible. You will supervise the reservation process across multiple hotels and brands to ensure procedures and brand standards are achieved.