Medical secretary

Story Terrace Inc.; Farnborough; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

27 days annual leave

8 bank holidays (pro-rata)

Enhanced sick pay

Job summary

Story Terrace Inc. in Farnborough is seeking a friendly and organised Medical Secretary to join our GP-led team. You will provide wide-ranging secretarial and administrative support to the multidisciplinary team, handling patient registrations, appointments, and communications.

The role requires experience as a medical secretary, excellent customer service, and strong organisational skills. Proficiency with medical terminology and EMIS/Office is essential.

Qualifications

• Proven experience as a medical secretary.
• Excellent customer service and patient-focused approach.
• Strong organisational and multitasking abilities.
• Knowledge of medical terminology and documentation.

Responsibilities

• Process information (electronic and hard copy) promptly.
• Liaise with multidisciplinary teams and external agencies.
• Support patient registration and booking of appointments.
• Answer calls promptly and direct inquiries to staff.
• Typing letters and reports; maintain patient records.
• Process referrals using the electronic referral system (ERS).
• Adhere to confidentiality and data protection policies.

Skills

Medical secretary

Customer service

Organisational skills

Medical terminology

Multitasking

Prioritisation

Education

GCSE English & Maths

Tools

EMIS

Microsoft Office

Job description

Job Description:

Job role: Medical Secretary

Job type: Permanent

Location: Giffard Drive Surgery in Farnborough

Salary: £13.20/h

Working hours: 25 hours over 4 days

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients

have access to comprehensive, coordinated and continuous care within a sustainable

primary care system.

We appreciate that our whole primary care system is struggling, which is causing a

negative effect on patient care and staff happiness. We believe that we can turn this

around by reimagining how primary care is delivered from the ground up by placing a

focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes

to significantly increase the quality of care for our patients. However, we can only build

the best primary care service there is if our colleagues are happy, empowered and

supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is

delivered for both patients and staff alike and you want to be a part of this; then we

would love to meet you and tell you more about our plans.

Overview:

We are currently seeking a friendly and organised individual to join our team as an

experienced Medical Secretary. In this role, you will be responsible for undertaking a

wide range of secretarial and administrative

duties and the provision of administrative support to the multidisciplinary team.

Duties are listed below but are not limited to:

• Processing of information (electronic and hard copy) in a timely manner
• Liaising with multidisciplinary team members and external agencies such as
• secondary care and community service providers in accordance with current
• policies.
• Supporting the administration and receptionist teams with patient registration,
• booking appointments
• Answer incoming telephone calls promptly and courteously, directing inquiries to
• the appropriate staff members or departments.
• Respond to patient queries and provide information about services, opening
• hours, and other relevant information.
• Typing letters, reports and associated documentation as required
• Processing referrals using the electronic referral system (ERS)
• Scanning of patient related documentation and attaching scanned documents to
• patient’s healthcare records
• Processing requests for information i.e., SAR, insurance/solicitor’s letters and
• DVLA forms
• Assist with general administrative tasks
• Adhere to practice policies and procedures, including those related to patient
• confidentiality and data protection.

Essential criteria:

• Proven experience as a medical secretary is essential for this role
• Excellent customer service skills and the ability to put the needs of patients first
• Strong organisational skills and attention to detail, with the ability to multitask and
• prioritise tasks efficiently.
• Knowledge of medical terminology to accurately type out medical reports and
• other documents
• Flexibility to adapt to changing priorities and work in a fast-paced environment.

Desirable criteria:

• GCSEs in English and Maths.
• Previous experience of working in a healthcare setting.
• Strong IT skills (EMIS and Office)

Benefits:

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• Enhanced sick pay