Medical secretary

Archvale Limited; Farnborough; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

27 days annual leave (pro-rata)

8 bank holidays (pro-rata)

Job summary

Archvale Limited in Farnborough is seeking a friendly and organised Medical Secretary to join Giffard Drive Surgery. You will undertake a wide range of secretarial and administrative duties and support the multidisciplinary team.

Responsibilities include handling information, coordinating with external agencies, patient registration, appointment bookings, phone duties, and typing medical documents. GCSEs in English and Maths, plus strong IT skills (EMIS and Office), are required.

Qualifications

• Proven experience as a medical secretary is essential for this role
• Excellent customer service skills and the ability to put the needs of patients first
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently
• Knowledge of medical terminology to accurately type out medical reports and other documents
• Flexibility to adapt to changing priorities and work in a fast-paced environment
• GCSEs in English and Maths
• Previous experience of working in a healthcare setting
• Strong IT skills (EMIS and Office)

Responsibilities

• Processing of information (electronic and hard copy) in a timely manner
• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
• Supporting the administration and receptionist teams with patient registration, booking appointments
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments
• Respond to patient queries and provide information about services, opening hours, and other relevant information
• Typing letters, reports and associated documentation as required
• Processing referrals using the electronic referral system (ERS)
• Scanning of patient related documentation and attaching scanned documents to records
• Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection

Skills

Medical secretarial experience

Customer service

Organisation

Attention to detail

Medical terminology

Education

GCSEs in English and Maths

Tools

EMIS

MS Office

Job description

Location: Giffard Drive Surgery in Farnborough

Working hours: 25 hours over 4 days

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients

have access to comprehensive, coordinated and continuous care within a sustainable

primary care system.

We appreciate that our whole primary care system is struggling, which is causing a

negative effect on patient care and staff happiness. We believe that we can turn this

around by reimagining how primary care is delivered from the ground up by placing a

focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes

to significantly increase the quality of care for our patients. However, we can only build

the best primary care service there is if our colleagues are happy, empowered and

supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is

delivered for both patients and staff alike and you want to be a part of this; then we

would love to meet you and tell you more about our plans.

Overview:

We are currently seeking a friendly and organised individual to join our team as an

experienced Medical Secretary. In this role, you will be responsible for undertaking a

wide range of secretarial and administrative

duties and the provision of administrative support to the multidisciplinary team.

Duties are listed below but are not limited to:

• Processing of information (electronic and hard copy) in a timely manner
• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current
• Supporting the administration and receptionist teams with patient registration, booking appointments
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Typing letters, reports and associated documentation as required
• Processing referrals using the electronic referral system (ERS)
• Scanning of patient related documentation and attaching scanned documents to
• Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms
• Assist with general administrative tasks
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Proven experience as a medical secretary is essential for this role
• Excellent customer service skills and the ability to put the needs of patients first
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Knowledge of medical terminology to accurately type out medical reports and other documents
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• GCSEs in English and Maths.
• Previous experience of working in a healthcare setting.
• Strong IT skills (EMIS and Office)
• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)