Hybrid Cruise Flights Coordinator | Travel Perks

Travel Trade Recruitment; Altrincham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Travel perks and discounted cruises

Job summary

Travel Trade Recruitment is assisting a leading cruise company to recruit a Flights Travel Coordinator responsible for organising, booking and managing flight travel for cruise passengers in line with itineraries. You will liaise with guests, airlines and internal teams to ensure a smooth journey from booking to departure.

The role requires strong airline industry experience, superb communication, and the ability to handle amendments, upgrades and disruptions, while keeping accurate records.

Qualifications

• Previous experience within the airline travel industry.
• Excellent communication skills and ability to build rapport with customers.
• Strong attention to detail and organisational skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in Apple & Microsoft applications.
• GDS experience is essential.
• Strong problem-solving ability under time pressure.
• Confident communicator with strong customer service skills.
• Ability to manage multiple bookings and deadlines.
• Flexible to work occasional weekends.

Responsibilities

• Handle post-booking customer enquiries via phone and email.
• Assist with booking amendments such as upgrades, allocation of flights, hotels, and transfers.
• Ensure all bookings and documentation are accurate and processed efficiently.
• Support customers with queries relating to their holiday and provide clear information.
• Work with internal teams to ensure a seamless customer experience.
• Maintain high standard of customer service in line with company values.
• Keep systems and records up to date with accurate information.
• Book and manage flight reservations for cruise guests, including group and individual travel.
• Ensure flight schedules align with cruise departure/arrival times.
• Monitor flight changes, cancellations, and disruptions and resolve issues.
• Coordinate travel logistics with airlines and partners.
• Provide clear communication to guests about flight arrangements.
• Handle amendments, upgrades, and special requests.
• Maintain records in booking systems and comply with policies.
• Support with emergency travel and last-minute changes.

Skills

Airline travel experience

Customer-centric

Communication

Attention to detail

Multitasking

GDS proficiency

Office suite (Apple & Microsoft)

Time management

Tools

GDS systems

Booking platforms

Job description

Travel Trade Recruitment is assisting a leading cruise company to recruit a Flights Travel Coordinator responsible for organising, booking and managing flight travel for cruise passengers in line with itineraries. You will liaise with guests, airlines and internal teams to ensure a smooth journey from booking to departure.

The role requires strong airline industry experience, superb communication, and the ability to handle amendments, upgrades and disruptions, while keeping accurate records.