Customer Service Concierge

Travel Trade Recruitment; Trafford; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Discounts on travel

Free fam trips

Development opportunities

Hybrid role in Cheshire

Job summary

Travel Trade Recruitment is seeking a passionate Travel Industry Professional to join a successful cruise company in Cheshire on a hybrid basis. You will join the Post Booking Services team, handling post-booking enquiries, itinerary updates and travel arrangements to ensure smooth holidays for customers.

Ideal candidates will have travel industry experience, excellent communication and organisational skills, and a proactive, customer-focused approach.

Qualifications

• A genuine passion for travel, holidays and cruises.
• Previous travel industry experience is essential.
• A positive, proactive approach with excellent problem-solving skills.
• Strong written and verbal communication skills.
• Excellent organisational skills and attention to detail.
• Good working knowledge of Microsoft Excel and general computer applications.
• A flexible and motivated team player who can also work independently.
• Previous experience within the airline industry would be advantageous.

Responsibilities

• Respond to customer enquiries by phone and email regarding bookings, payments and travel arrangements.
• Provide post-booking support, including itinerary updates, booking amendments and special requests.
• Manage travel documentation and administrative tasks accurately and efficiently.
• Keep customers informed with timely updates and relevant travel information.
• Work collaboratively with internal departments to deliver a seamless customer experience.
• Maintain a professional, friendly and customer-focused approach at all times.
• Arrange and book flights, hotels, transfers and tour elements for package holidays.

Skills

Customer service

Communication

Problem solving

Team player

Attention to detail

Independent worker

Airline industry experience

Travel industry experience

Tools

Microsoft Excel

Job description

An exciting opportunity has arisen to join a successful, award-winning cruise company with a strong reputation for delivering exceptional customer experiences. They are looking for a dedicated, enthusiastic and customer-focused Travel Industry Professional to join a vibrant Post Booking Services team. If you enjoy helping customers, have a keen eye for detail and love making holiday experiences as smooth and enjoyable as possible, this could be the perfect next step in your career.

The role in a nutshell;

As part of the Post Booking Services team, you'll play an important role in supporting customers after they've booked their holiday. Working closely with the Head of Department, Team Leaders and wider team, you'll handle a variety of customer service, concierge and aftersales responsibilities, ensuring every detail is taken care of.

Key Responsibilities;

• Respond to customer enquiries by phone and email regarding bookings, payments and travel arrangements.
• Provide post-booking support, including itinerary updates, booking amendments and special requests.
• Manage travel documentation and administrative tasks accurately and efficiently.
• Keep customers informed with timely updates and relevant travel information.
• Work collaboratively with internal departments to deliver a seamless customer experience.
• Maintain a professional, friendly and customer-focused approach at all times.
• Arrange and book flights, hotels, transfers and tour elements for package holidays.

Experience required;

• A genuine passion for travel, holidays and cruises.
• Previous experience within the travel industry is essential.
• A positive, proactive approach with excellent problem-solving skills.
• Strong written and verbal communication skills.
• Excellent organisational skills and attention to detail.
• Good working knowledge of Microsoft Excel and general computer applications.
• A flexible and motivated team player who can also work independently.
• Previous experience within the airline industry would be advantageous.

Package;

This is a full-time role, with Saturdays on a rota basis. Salary up to £28k depending on experience. Excellent discounts offered, free fam trips, personal development and progression opportunities within the business. This isn't a fully remote position, it is a hybrid role in Cheshire.