Flights & Ticketing Executive

Riviera Travel; Burton upon Trent; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working

Holidays 27 days + BH

Staff travel discounts

Career development

Employee discounts

Wellbeing support

Pension & life assurance

Job summary

Riviera Travel in Burton-on-Trent is seeking an experienced Flights & Ticketing Executive to join our Amadeus-focused team. You’ll manage ticketing, fare construction, reissues and refunds, handling complex bookings for individual guests and groups.

The role combines ticketing accuracy with customer-focused service, using Amadeus, airline portals and consolidators. Hybrid work offers 2–3 days in the office, with ample opportunity to develop specialist skills and contribute to memorable travel

Qualifications

• Advanced airline ticketing and reservations knowledge including fare rules, reissues, refunds, exchanges and revalidations.
• Confident using GDS platforms (Amadeus, Travelport, Sabre) for booking management and ticketing.
• Group PNR management, deadlines and amendments coordination with airlines.
• Knowledge of airline portals, NDC channels, and consolidators for sourcing bookings.
• Fare quotations, manual fare builds, complex pricing scenarios and identifying optimal airfares.
• Ability to assess flight disruptions and manage schedule changes.
• High accuracy in issuing tickets and processing amendments.
• Strong communication with sales teams, operations, suppliers and airline partners.
• Excel proficiency for tracking, analysis and reporting.

Responsibilities

• Process airline ticketing, reissues and refunds within service levels.
• Manage bookings through Amadeus, including group PNR maintenance and amendments.
• Work with airline portals or consolidators for ticketing and servicing.
• Perform changes via airline portals when GDS servicing is unavailable.
• Ensure tickets comply with fare rules and contracts.
• Run end-of-day checks to confirm correct ticket issuance.
• Handle complex ticketing requirements including reissues, revalidations and name corrections.
• Utilise Amadeus, airline portals, NDC and consolidators to find best solutions.

Skills

GDS Expertise

Advanced Airline Ticketing

Group Booking Management

Airline Portals & NDC

Fare Construction & Pricing

Schedule Change Management

Attention to Detail

Customer Service

Microsoft Excel

Amadeus

Travelport

Sabre

Tools

Amadeus

Travelport

Sabre

Job description

Department: Transport
Job Title: Flights & Ticketing Executive
Location: Burton-on-Trent / Hybrid working (2-3 Office Days)
Salary: Competitive Salary DOE

Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.

About the Role:

Are you an experienced GDS Fares and Ticketing professional who enjoys solving complex airline booking and ticketing challenges? This is an opportunity to bring your technical expertise to Riviera Travel and play an important role in delivering smooth, well-managed travel experiences for our guests. Working within our specialist Amadeus team, you will manage everything from ticketing and fare construction to schedule changes, group bookings, reissues and refunds. You will be trusted to use your knowledge and judgement to resolve complex booking requirements, support colleagues across the business and ensure every booking is handled accurately, efficiently and with the guest in mind.

What you’ll be doing:

• Process airline ticketing, reissues and refund requests within agreed service levels.
• Manage and service individual and group bookings through Amadeus, including group PNR maintenance, deadlines and amendments.
• Manage and service individual and group bookings through airlines portals or consolidators.
• Process booking changes via airline portals where servicing is not available through the GDS.
• Ensure all issued tickets are accurate and comply with airline fare rules, policies and contractual agreements.
• Perform end-of-day checks to confirm all tickets have been issued correctly, and any discrepancies are resolved promptly.
• Manage complex ticketing requirements, including reissues, revalidations, name corrections, seat amendments and ancillary services.
• Utilise a combination of Amadeus, airline portals, NDC content and consolidator systems to identify and action the most appropriate solutions for guests.

What we’re looking for:

You will already have strong practical experience of airline ticketing and reservations, together with the confidence to manage complex bookings independently.

Required Skills & Experience:

• Advanced Airline Ticketing & Reservations – Strong knowledge of airline fare rules, ticketing, reissues, refunds, exchanges and revalidations.
• GDS Expertise – Confident using GDS platforms such as Amadeus, Travelport or Sabre for booking management, ticketing, queue handling, group bookings and schedule change processing.
• Group Booking Management – Experience servicing group PNRs, managing name and ticketing deadlines, and coordinating amendments with airlines.
• Airline Portal & NDC Knowledge – Ability to work across airline portals, NDC channels, traditional GDS content and consolidators to source and service bookings effectively.
• Fare Construction & Pricing – Skilled in fare quotations, manual fare builds, complex pricing scenarios and identifying the most suitable airfare solutions.
• Schedule Change Management – Ability to assess flight disruptions and schedule changes, implement solutions and communicate impacts to internal stakeholders and customers.
• Attention to Detail – High level of accuracy when issuing tickets, processing amendments and managing airline deadlines.
• Problem Solving – Capable of resolving complex ticketing and booking issues while balancing operational and customer requirements.
• Customer & Stakeholder Service – Strong communication skills with the ability to support sales teams, operational departments, suppliers and airline partners.
• Organisation & Prioritisation – Able to manage multiple tasks, queues and deadlines in a fast-paced environment.
• Microsoft Excel – Competent in using spreadsheets for tracking, analysis and reporting.

How We’ll Take Care of You:

We believe in rewarding our team with great benefits and opportunities for growth

• Competitive salary plus annual company bonus 7.5%
• Hybrid working – flexibility to work from home and the office
• 27 days holiday + bank holidays (with holiday buy and flexible bank holidays)
• Staff travel discounts – Up to 60% discount on Riviera Travel with options for family & friends
• Career development – access to Learnerbly and clear career pathways
• Employee discounts – on our award-winning holidays for you, friends, and family
• Wellbeing support – Employee Assistance Programme, virtual dentist
• Perks & savings – Benefit Hub discounts, gym membership, cycle-to-work scheme
• Financial security – pension scheme and life assurance

Why join us?

This is an excellent opportunity to use your specialist Amadeus knowledge in a role where accuracy, sound judgement and problem-solving make a genuine difference to the guest experience.
You will join a collaborative team, work with a varied range of bookings and apply your expertise across traditional GDS content, NDC channels, airline portals and consolidators.
If you enjoy untangling complex ticketing challenges, take pride in getting every detail right and want to help create seamless travel experiences, we would love to hear from you.