Transport Assistant

Riviera Travel; Burton upon Trent; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

27 days holiday + bank holidays

Career development

Employee discounts

Wellbeing support

Pension and life assurance

Job summary

Riviera Travel is seeking a Transport Assistant to coordinate flights and rail bookings, manage changes, and ensure every guest journey runs smoothly across suppliers and internal teams.

This hybrid role offers three days in the office and two at home, a fixed-term contract until April 27, and a shift pattern on weekdays with potential on‑call duties. You’ll use Amadeus and Traveller platforms to confirm seats, quotes and passenger requirements while delivering exceptional service.

Qualifications

• Strong attention to detail and a high level of accuracy.
• Excellent communication skills, both written and verbal.
• Proven ability to manage and prioritise multiple tasks and inboxes.
• Strong organisational and time management skills.
• A proactive approach with strong problem-solving capability.
• Ability to work both independently and as part of a wider team.
• Experience with Amadeus or other GDS systems would be beneficial.
• Confidence using Excel and working with data and spreadsheets.

Responsibilities

• Check availability and costs, and secure appropriate flight and rail bookings for guests.
• Manage group and ad hoc bookings using systems such as Amadeus, rail booking platforms, supplier portals, websites, email, and telephone.
• Obtain and manage quotes for group travel, upgrades, and ancillary transport products.
• Ensure all guest extras are accurately booked and confirmed, including seating, meal requests, medical and accessibility requirements.
• Manage multiple shared inboxes, responding to internal and external queries within agreed service level agreements.
• Process schedule changes, cancellations, and refunds, updating packages and bookings within Traveller.
• Maintain accurate transport and product information, carrying out quality checks to ensure documentation is correct prior to travel.
• Build and maintain strong working relationships with airline and rail suppliers, collaborating closely with Operations, Capacity Management, and guest-facing teams to resolve transport-related queries.

Skills

Attention to detail

Excellent communication

Prioritisation

Time management

Problem solving

Teamwork

Amadeus experience

Excel

Tools

Amadeus

Job description

Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.

The role

As the Transport Assistant you will be at the heart of transport coordination across flights and rail, this role ensures every detail is accurate and every customer journey runs smoothly. Working across multiple systems and in close collaboration with airlines, rail providers, and internal teams, key activities include booking, ticketing, managing changes, and maintaining up to date travel information aligned to tour requirements. From schedule changes and cancellations to ancillary services and guest requirements, a strong focus is placed on delivering transport arrangements to the highest standard.

Join a fun, collaborative team of travel industry professionals, all working together to ensure our guests enjoy an exceptional holiday from start to finish.

This role supports hybrid working, with three days in the office each week and the remaining days working from home.

This is a FTC opportunity until April 27 working a shift pattern Monday to Friday on a rota basis, either 8am to 4.30pm or 9am to 5.30pm, with participation in an on‑call rota providing weekend or out‑of‑hours support when required.

What you’ll be doing:

• Check availability and costs, and secure appropriate flight and rail bookings for guests
• Manage group and ad hoc bookings using systems such as Amadeus, rail booking platforms, supplier portals, websites, email, and telephone
• Obtain and manage quotes for group travel, upgrades, and ancillary transport products
• Ensure all guest extras are accurately booked and confirmed, including seating, meal requests, medical and accessibility requirements
• Manage multiple shared inboxes, responding to internal and external queries within agreed service level agreements
• Process schedule changes, cancellations, and refunds, updating packages and bookings within Traveller
• Maintain accurate transport and product information, carrying out quality checks to ensure documentation is correct prior to travel
• Build and maintain strong working relationships with airline and rail suppliers, collaborating closely with Operations, Capacity Management, and guest-facing teams to resolve transport-related queries

Your expertise:

• Strong attention to detail and a high level of accuracy
• Excellent communication skills, both written and verbal
• Proven ability to manage and prioritise multiple tasks and inboxes
• Strong organisational and time management skills
• A proactive approach with strong problem-solving capability
• Ability to work both independently and as part of a wider team
• Experience with Amadeus or other GDS systems would be beneficial
• Confidence using Excel and working with data and spreadsheets
• Flexibility to support changing workloads and deadlines

How we’ll take care of you:

We believe in rewarding our team with great benefits and opportunities for growth

• Competitive Salary -£25,272
• Hybrid working – flexibility to work from home and the office
• 27 days holiday + bank holidays with holiday buy and flexible bank holidays
• Career development – access to Learnerbly and clear career pathways
• Employee discounts – on our award‑winning holidays for you, friends, and family
• Wellbeing support – Employee Assistance Programme and virtual health services
• Perks and savings – Benefit Hub discounts, gym membership, cycle to work scheme
• Financial security – pension scheme and life assurance

Job Types: Full-time, Fixed term contract until April 27