Business Travel Consultant

Ita-Group-Inc; Wakefield; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Ita-Group-Inc in Wakefield, UK is seeking a Business Travel Consultant to join our events-focused travel team. You will support planning and execution of group air travel, coordinating flights for meetings, incentives, and large-scale events, and working with UK and US colleagues.

The role is hands-on, fast-paced, and highly collaborative, requiring ticketing, problem-solving, and excellent communication as you manage itineraries, respond to travellers, and ensure compliance with travel policies.

Qualifications

• Experience in business travel ticketing and reissue for multiple airlines.
• Solid experience with GDS systems (Galileo).
• Highly organized and detail-oriented.
• Proficient with Outlook, Word, Excel, PowerPoint, and Google Docs.
• Excellent written communication via email and Teams.

Responsibilities

• Oversee day-to-day operations of the ticketing department, ensuring accuracy, efficiency and service standards.
• Research and share flight options, pricing, and schedules.
• Book and ticket flights through GDS, managing ticketing queues and deadlines.
• Communicate with participants to share itineraries and answer travel questions.
• Track and help manage program budgets and travel details.
• Ensure compliance with travel policies and provider rules.
• Partner with internal teams such as Event Managers, Travel Directors, Accounting.
• Help resolve travel issues (delays, changes, cancellations).
• Navigate airline systems and internal tools.

Skills

Ticketing

GDS Galileo

Travel planning

Communication

Office suite

Tools

Galileo

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Travel Consultant

Full Time Administrative Office - Wakefield, UK, West Yorkshire, Wakefield, GB

About the Role

If you’re interested in events, travel, and working behind the scenes to bring large-scale experiences to life, this could be a great starting point.

As a Business Travel Consultant, you’ll support the planning and execution of air travel for group events, meetings, and incentive programs. You’ll work closely with our UK and US team members to coordinate flights, assist travellers, and help ensure everything runs smoothly from planning through event completion.

This is a hands‑on, fast‑paced, and highly collaborative role where you’ll manage the ins and outs of group travel, airline logistics, and event operations.

What You’ll Do

• Oversee the day‑to‑day operations of the ticketing department, ensuring accuracy, efficiency and service standards are maintained.
• Research and share flight options, pricing, and schedules
• Book and ticket flights through specific GDS systems, managing ticketing queues and hitting SLAs and client deadlines
• Communicate with participants via email to:
  • Share itineraries
  • Answer travel questions
  • Help with changes or requests
• Track and help manage program budgets and travel details
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirement
• Partner with internal teams like:
  • Event Managers
  • Travel Directors
  • Accounting teams
• Help resolve travel issues (delays, changes, cancellations)
• Navigate airline systems and internal tools

What Makes This Role Unique

• You’ll gain exposure to large‑scale events and group travel logistics
• It’s a mix of detail‑oriented work + problem‑solving + communication

What We’re Looking For

We’re looking for experienced business travel consultants looking for the next step in their career. You might be a great fit if you:

• You are currently working in a Business travel consultant position and have hands on experience in a ticketing role.
• Have experience ticketing and reissuing for multiple airlines
• Solid experience of GDS systems, such as Galileo
• Are highly organised and detail‑oriented
• Enjoy working with people and solving problems
• Proficiency in technology products, including Outlook, Word, Excel, PowerPoint, and Google Docs
• Are comfortable communicating clearly via email and Teams
• Like working in a fast‑paced, ever‑changing environment
• Are tech‑savvy and quick to learn new systems
• Have a strong sense of accountability and follow‑through
• This is a hybrid role with 50% of the working week in the office, based in Wakefield, Yorkshire