Flexible Support Officer

A2dominion Group; Oxford; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days' holiday

Up to 8% contributory pension

Annual health & lifestyle allowance £'

Job summary

A2Dominion Group in Oxford is seeking a Flexible Support Officer to deliver compassionate, person-centred support across our Domestic Abuse Service. You will carry out needs assessments, develop support plans and advocate for clients to access safe accommodation.

The role involves working across refuges, places of safety and outreach, requires empathy and resilience, and includes regular travel with a full UK driving licence. A DBS check is enhanced for this role.

Qualifications

• Experience supporting vulnerable people, ideally within domestic abuse, housing, support services or a similar environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage a varied workload and changing priorities.
• Ability to remain calm, professional and resilient in challenging situations.

Responsibilities

• Carry out needs assessments and develop support plans.
• Advocate for clients and help them access safe accommodation.
• Provide support across refuge settings, places of safety, outreach and helpline.

Skills

Empathy

Communication skills

Organisational skills

Resilience

Full UK driving licence

Education

GCSEs Maths & English (A-C)

Tools

MS Office

Job description

Flexible Support Officer

A2Dominion Group

• Location: Oxford
• Salary: £26,420-27,810 per year
• Contract: Permanent
• Employment Type: Full-time

Published: 9 hours ago

Do you want to make a genuine difference to people's lives? Join us as a Flexible Support Officer and play a key role in delivering high-quality support across our Domestic Abuse Service, helping clients rebuild their lives, regain independence and move towards a safer future.

This is a varied and rewarding role where no two days are the same. You'll provide support across refuge settings, places of safety accommodation, outreach services and our Domestic Abuse helpline, working closely with colleagues, the Police, health professionals and other partner agencies. From carrying out needs assessments and developing support plans to advocating for clients and helping them access safe accommodation, you'll be part of a dedicated team that is committed to delivering compassionate, person-centred support.

We're looking for someone who is empathetic, resilient and organised, with the ability to manage a varied workload and build positive relationships with people from a wide range of backgrounds.

This role is based at our office in Oxford and requires regular travel across North and South Oxfordshire, with occasional travel to Westminster. A full UK driving licence and access to a vehicle are essential.

Enhanced DBS check is required for this role.

Please refer to the attached Role Profile for full responsibilities and deliverables.

More About You

• Experience supporting vulnerable people, ideally within domestic abuse, housing, support services or a similar environment
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to manage a varied workload and changing priorities
• Ability to remain calm, professional and resilient in challenging situations
• Experience carrying out assessments, support planning or case management would be advantageous
• Confidence working independently and as part of a multidisciplinary team
• Good IT skills and the ability to maintain accurate records and documentation
• Understanding of safeguarding and risk assessment principles would be advantageous
• GCSEs (or equivalent) in Maths and English (Grades A-C)
• A full UK driving licence and access to a vehicle

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion

We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team at

We know some people may hesitate to apply unless they meet every requirement.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs.

Attached documents:

#s1-Gen

Do you want to make a genuine difference to people's lives? Join us as a Flexible Support Officer and play a key role in delivering high-quality support across our Domestic Abuse Service, helping clients rebuild their lives, regain independence and move towards a safer future. This is a varied and rewarding role where no two days are the same. You'll provide support across refuge settings, places of safety accommodation, outreach services and our Domestic Abuse helpline, working closely with colleagues, the Police, health professionals and other partner agencies. From carrying out needs assessments and developing support plans to advocating for clients and helping them access safe accommodation, you'll be part of a dedicated team that is committed to delivering compassionate, person-centred support. We're looking for someone who is empathetic, resilient and organised, with the ability to manage a varied workload and build positive relationships with people from a wide range of backgrounds. This role is based at our office in Oxford and requires regular travel across North and South Oxfordshire, with occasional travel to Westminster. A full UK driving licence and access to a vehicle are essential. An Enhanced DBS check is required for this role. Please refer to the attached Role Profile for full responsibilities and deliverables. More About You Experience supporting vulnerable people, ideally within domestic abuse, housing, support services or a similar environment Excellent communication and interpersonal skills Strong organisational skills with the ability to manage a varied workload and changing priorities Ability to remain calm, professional and resilient in challenging situations Experience carrying out assessments, support planning or case management would be advantageous Confidence working independently and as part of a multidisciplinary team Good IT skills and the ability to maintain accurate records and documentation Understanding of safeguarding and risk assessment principles would be advantageous GCSEs (or equivalent) in Maths and English (Grades A-C) A full UK driving licence and access to a vehicle As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team at We know some people may hesitate to apply unless they meet every requirement. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs. Attached documents