Assistant Property Manager

A2dominion Group; Oxford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days' holiday

Up to 8% pension

Health and lifestyle benefit allowance

Job summary

A2Dominion is seeking an Assistant Property Manager to support day-to-day management of a specialist housing portfolio in Oxford. You will work with an experienced Property Manager to ensure properties run smoothly and deliver high-quality customer service to residents, partners and contractors.

The role involves maintaining records, coordinating repairs, tenancy administration, and occasional reception duties. A proactive, adaptable approach and strong organisational skills are essential.

Qualifications

• Experience in an administrative, customer service or housing-related role.
• Excellent organisation skills with the ability to maintain accurate records and manage competing priorities.
• Strong written and verbal communication skills.
• Proactive, adaptable approach with willingness to support different areas of the team, including reception cover.
• Strong attention to detail and a commitment to delivering excellent customer service.
• GCSEs (or equivalent) in Maths and English (Grades A-C).

Responsibilities

• Maintain accurate records for properties and residents.
• Coordinate repairs and liaise with contractors and partners.
• Respond to customer enquiries and assist with tenancy administration.
• Provide reception cover and support other team members as needed.
• Build positive relationships with residents, colleagues and external partners.

Skills

Administrative experience

Customer service

Strong communication

Organisational skills

Reception cover

Education

GCSEs Maths & English

Tools

Outlook

Word

Excel

Job description

Are you organised, proactive and passionate about delivering great customer service? Looking to build a career in housing with a role where no two days are the same? Join us as an Assistant Property Manager and play a key role in supporting the day-to-day management of our specialist housing portfolio. Working alongside an experienced Property Manager, you'll help keep our properties running smoothly while providing excellent support to residents, partners and contractors. From maintaining accurate records and coordinating repairs to responding to customer enquiries and assisting with tenancy administration, you'll be at the heart of delivering a high-quality service. This is a varied role where you'll balance administration with customer interaction, building relationships and supporting the smooth running of our specialist housing services. You'll also provide occasional reception cover, so you'll need to be adaptable, approachable and happy to support wherever needed. Housing experience is welcome but not essential. We're looking for someone with strong organisational skills, excellent communication and a positive, can-do attitude who is keen to develop their career. The role is primarily based at Wavy Gate Student Accommodation, Oxford, OX4 1LG, with some travel required to our Sinnet Court office (approximately a 10-minute walk away). Please refer to the attached Role Profile for full responsibilities and deliverables. An enhanced DBS check is required for this role.

• Experience in an administrative, customer service or housing-related role
• Excellent organisation skills with the ability to maintain accurate records and manage competing priorities
• Strong written and verbal communication skills, with confidence communicating by email, telephone and in person
• A proactive, adaptable approach with a willingness to support different areas of the team, including reception cover
• Strong attention to detail and a commitment to delivering excellent customer service
• Confident using Microsoft Office, including Outlook, Word and Excel
• Ability to build positive working relationships with colleagues, residents and external partners
• GCSEs (or equivalent) in Maths and English (Grades A-C)

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at We know some people may hesitate to apply unless they meet every requirement. If that's you, we'd still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs. Attached documents