Flexible Service Advisor – Automotive (Melton Mowbray)

Allscreens Nationwide Ltd; Melton Mowbray; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Salary to £37,000 incl. bonus

Flexible full- or part-time hours

On-site parking

Company pension

Friendly, expanding team

One in three Saturdays (8:30–13:00) +/

Job summary

Allscreens Nationwide Ltd in Melton Mowbray, Leicestershire, is recruiting a Service Advisor to join a well-established family-owned automotive dealership. The role offers flexible full-time or part-time hours and an opportunity to grow within a reputable, expanding business.

Key duties include greeting customers, managing check-ins, advising on repairs, preparing estimates and timescales, upselling services, preparing invoices, processing payments, and supporting the Aftersales team to hit

Qualifications

• Proven experience as a Service Advisor or in a similar customer-facing role within the motor trade
• Strong knowledge of automotive aftersales processes
• Excellent communication and customer service skills
• Organisational and administrative competence
• Confidence in using computer systems
• Professional and motivated approach
• Ability to work effectively within a team
• Strong attention to detail
• Ability to work efficiently under pressure and meet deadlines
• Full clean driving licence

Responsibilities

• Meeting and greeting customers in a friendly and professional manner
• Managing customer bookings and vehicle check-in at the workshop
• Advising customers on necessary repairs and recommended services
• Preparing cost estimates and timescales for repairs
• Upselling additional services via vehicle health checks
• Preparing invoices and explaining completed work to customers
• Processing customer payments
• Quotations and sales of service plans
• Completing vehicle handovers and performing follow-up customer contact
• Maintaining high levels of customer satisfaction
• Supporting the wider Aftersales team as required
• Working towards departmental targets and deadlines to ensure operational efficiency

Skills

Customer service

Automotive aftersales

Communication

Teamwork

Payments handling

Job description

Allscreens Nationwide Ltd in Melton Mowbray, Leicestershire, is recruiting a Service Advisor to join a well-established family-owned automotive dealership. The role offers flexible full-time or part-time hours and an opportunity to grow within a reputable, expanding business.

Key duties include greeting customers, managing check-ins, advising on repairs, preparing estimates and timescales, upselling services, preparing invoices, processing payments, and supporting the Aftersales team to hit