Flexible Scheduling & Application Support Engineer

Anglian Water Services

Lincoln

Hybrid

GBP 39,000 - 47,000

Full time

3 days ago

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Benefits offered by this job

26 days leave

Private healthcare

Pension scheme

Life assurance

Annual bonus

Medical assessments

Virtual GP

Cancer screening

Salary sacrifice discounts

Employee assistance

Job summary

Anglian Water is seeking a Configuration Engineer to join the Operations Planning and Scheduling team in Lincoln. You will define issues with users, configure scheduling and mobile apps, perform impact analysis and support prioritisation of work packages.

The role combines configuration, testing and stakeholder engagement to improve service delivery. You'll work in an Agile environment with IT and vendor collaboration, delivering changes that enhance efficiency, resilience and customer outcomes.

Qualifications

Educated to A-level standard or equivalent experience.
Strong IT capability, with experience using SAP, Oracle and Microsoft applications.
Strong data analytical skills, with the ability to interpret data and identify trends and insights.
Strong Excel skills, with experience using Excel to analyse and present information.
Proven ability to design, build and maintain reports and dashboards that provide clear and meaningful performance information.
Ability to communicate data and insights clearly to support business decision-making.
Experience configuring, supporting or improving business-critical applications or digital products.
Experience of application testing, change control and working to defined technical governance.
Strong communication skills, with the ability to explain technical information clearly to different audiences.
Excellent stakeholder management skills and confidence gaining agreement across operational and technical teams.
Ability to organise priorities, make sound decisions and deliver accurately to tight deadlines.
Initiative, adaptability and a constructive approach to working independently and as part of a team.
Flexibility to support operational events when required.
Desirable: Degree in Data Science, Data Analytics, Statistics, Mathematics, Computer Science or related field or equivalent experience.
Desirable: Experience developing automated or self-service reporting solutions.
Desirable: Experience in planning, scheduling, mobility or field-service environments.

Responsibilities

Work with users, subject matter experts and business teams to define issues, identify root causes and shape improvement opportunities.
Configure approved changes and enhancements within scheduling and mobile applications in line with governance and coding standards.
Carry out impact analysis to ensure proposed changes deliver value without reducing service performance or resilience.
Scope configuration work, estimate delivery effort and support sprint/backlog prioritisation.
Prepare cost and benefit recommendations for governance approval.
Translate complex requirements into practical configuration solutions.
Test application upgrades and enhancements against scripts and change controls.
Collaborate with developers and vendors to diagnose faults and implement resolutions.
Monitor completed enhancements to confirm benefits and identify further changes.
Review configuration, processes and system performance to reduce waste and improve customer service.