IMA Scheduler

Anglian Water Services; Huntingdon; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Up to 26 days annual leave

Flexible benefits for wellbeing

Job summary

A leading water utility company in Huntingdon seeks an IMA Scheduler to plan and schedule engineers addressing customer service issues. The ideal candidate will possess strong customer service skills, organisational ability, and a background in operational environments. This entry-level role offers a chance to grow within a dynamic team focused on enhancing customer satisfaction.

Qualifications

• Experience in customer services, operational processes or scheduling.
• Strong knowledge of working in an operational or operational support environment.
• Proficient in IT with good keyboard skills.

Responsibilities

• Planning and scheduling engineers for customer issues.
• Ensure work meets business performance targets.
• Keep databases and systems up-to-date.

Skills

Great Customer Service

Organisational skills

Analytical skills

Communication skills

Education

A level standard or equivalent

Job description

Overview

Join to apply for the IMA Scheduler role at Anglian Water Services.

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.

IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.

If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.

What will you be doing as a Scheduler?

We have a fantastic opportunity for a Full Time Scheduler to join our busy and energetic IMA team based in Huntingdon.

• Planning and scheduling engineers to resolve customer wait mains and sewers issues.


• Ensure planned and reactive work for our water and water recycling operational sites to meet business performance targets.


• Prioritise and deploy high priority work to our field-based engineers.


• Ensure customer promises are met and pro-actively contact customers or 3rd parties to advise of issues as early as possible.


• Keep databases and systems up-to-date.


• Participate in project groups to contribute towards continuous improvements to deliver customer satisfaction.

What attributes are required?

• Great Customer Service


• Fantastic organisational skills


• Able to communicate at all levels with all stakeholders

A little bit about your skills, experience and behaviours….

• Ideally educated to A level standard or equivalent


• Demonstrate a strong knowledge and understanding of working in an operational or operational support environment.


• Our ideal candidate will have experience in one of the following areas - customer services, operational processes or scheduling.


• Possess proven customer service skills, excellent interpersonal, analytical and communication skills in this fast-paced role, along with strong prioritising and decision-making skills.


• Confidently show initiative working on your own or as part of a team and be highly flexible and organised.


• You must be highly competent in IT and have good keyboard skills.

Why Anglian Water?

Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include:

• Up to 26 days annual leave rising with length of service


• Flexible benefits to support your wellbeing

Inclusion is for everyone and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.

If you feel this is the next move for you to with start your career or enhance your career with Anglian Water then please apply today!

#loveeverydrop

Job details

• Seniority level: Entry level


• Employment type: Contract


• Job function: Customer Service


• Industries: Water Supply and Irrigation Systems