Flexible Resolution Field Agent - Self-Employed

Marston Holdings Limited; Gloucester; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Full training

Progression opportunities

Job summary

Marston Holdings Limited is seeking a Resolution Field Agent to perform self-employed field visits across the UK for occupied properties and commercial sites. You will resolve accounts, reconnect services and support customers in difficulty while adhering to client procedures.

Flexible working patterns are offered, with minimum two weekdays per week and eight hours per day. Training is provided, with opportunities to progress into other roles within the business.

Qualifications

• Full UK driving licence and access to own vehicle with business insurance.
• DBS check and a healthy credit history are required.
• Strong organisational, negotiation and case-management skills.
• Ability to communicate professionally with customers and clients and work independently.

Responsibilities

• Carry out field visits to residential and commercial properties on behalf of clients.
• Resolve utility accounts, reconnect services and support customers in financial difficulty.
• Collect accurate utility meter readings and manage disputes per procedures.

Skills

Driving licence

Own vehicle

Business insurance

DBS check

Credit history

CCJs considered

Negotiation

Case management

Communication

Independence

Dispute management

Coaching & feedback

Job description

Marston Holdings Limited is seeking a Resolution Field Agent to perform self-employed field visits across the UK for occupied properties and commercial sites. You will resolve accounts, reconnect services and support customers in difficulty while adhering to client procedures.

Flexible working patterns are offered, with minimum two weekdays per week and eight hours per day. Training is provided, with opportunities to progress into other roles within the business.