Senior Waiting Staff

Theoxfordcollection; Oxford; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Meals on duty

Discount on food within our venues

Recruitment incentive

Employee Assistance Programme

Pension scheme

Career development opportunities

Uniform provided

28 days holiday incl. bank holidays (p

Birthday day off

Team awards and prizes

Hospitality Rewards

Job summary

Parsonage Grill, part of The Oxford Collection, seeks Senior Waiting Staff to uphold high standards in a five-star setting. You will lead host teams, train staff, and ensure exceptional guest experiences across service shifts in a formal, atmosphere-focused restaurant in Oxford.

The role offers training, development opportunities and a supportive team culture, with a 40-hour week and a competitive hourly OTE. Part-time hours may also be considered.

Qualifications

• Experience in similar roles in five-star establishments.
• Ability to lead, inspire and motivate staff.
• Excellent interpersonal communication and teamwork.
• Strong passion for hospitality, food and wine.

Responsibilities

• Act as ambassador upholding high service standards.
• Assist management with induction and training of new staff.
• Oversee training and product knowledge across the team.
• Support with probation reviews and daily shift briefings.
• Welcome guests warmly and manage service to maximise revenue.
• Upsell wine and beverages and record sales accurately.

Skills

Guest service

Team leadership

Communication

Training staff

Hospitality passion

Job description

Parsonage Grill, located within the five-star Old Parsonage Hotel, is famous for its intimate, bohemian and clubby atmosphere. The philosophy focuses on using the best local produce available to create a menu of simple, sophisticated, and essentially British dishes.

Parsonage Grill is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.

We are looking for Senior Waiting Staff to join our team at the Parsonage Grill.

The ideal candidates will:

• Have a passion for hospitality, excited by food, wine, and restaurant culture, with high level attention to detail and a positive can-do attitude with a keen willingness to learn.
• Have the ability to lead, inspire and motivate people.
• Be excellent at interpersonal communication and teamwork.
• Thrive on giving guests a memorable experience.
• Have the natural desire to go to the extra mile.
• Have experience in similar positions in 5-star establishments

Roles & responsibilities:

• To consistently act as an ambassador in upholding and monitoring the high standards expected amongst all employees
• To assist the management team with the departmental induction of new employees
• To oversee and assist with the training of new and existing employees in all areas required, including service standards and product knowledge
• Encourage the development and progress of the restaurant staff. Ensure training procedures for restaurant staff are followed and training records are completed and maintained.
• To assist the management team with probationary reviews of new employees by providing feedback throughout their training and probation period
• To carry out hosting shifts when required
• Assist management with daily shift briefings when required
• To represent the company’s high standards of personal presentation & behaviour at all times
• To welcome customers in a friendly & accommodating manner, making a great first impression
• Ensure weekly/daily closing duties are adhered to
• To have an adaptable approach towards out service style, depending on the nature of the business.
• To exceed customer expectations: this includes knowledge, professional and helpful manner by serving food and drink. In addition, a willingness to assist customers in other areas - e.g. calling taxis, giving directions, making recommendations. Hanging up coats, jackets etc.
• To learn and retain a comprehensive understanding of all menu items to ensure maximum benefit to the customer and the ability to work effectively
• To bring a positive attitude to teamwork, contributing to the smooth running of the restaurant and interacting productively with other departments
• To maintain the standards and culture of the team by setting an example to new members of staff and assisting in their training when required
• To prepare the restaurant for service, following established jobs lists and as directed by the manage.
• To up- sell wine and other beverages, as well as side orders or daily specials to maximise revenue wherever possible
• To record all sales accurately including wastage and transfers of beverages
• To be responsible for cash, cheques, credit cards and vouchers received from the customer and to account for these payments at the end of the shift

We offer a sensible shift pattern, across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE up to £19.50 per hour, including non-contractual tronc (service charge).

Part-time hours may also be considered.

Senior Waiting Staff Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within the Company
• Uniform provided
• 28 days holiday inclusive of bank holidays per annum (pro-rata)
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.