Senior Waiting Staff

Parsonage-Grill; Oxford; On-site; GBP 39,000 - 46,000; Full time

Benefits offered by this job

Meals on duty

50% discount on food

Up to £700 recruitment incentive

Employee Assistance Programme

Pension scheme

Opportunities to develop within the Co

Uniform provided

28 days holiday pro-rata

Birthday day off

Team awards and prizes

Hospitality Rewards

Job summary

Parsonage Grill at The Old Parsonage Hotel in Oxford is seeking Senior Waiting Staff to uphold the venue's intimate, five-star ambience and deliver exceptional guest experiences. You will lead by example, train new colleagues, and help maintain service excellence across all shifts.

The role offers a 40-hour week with a rota, with part-time hours considered. A competitive hourly rate with an OTE up to £19.50 per hour (service charge included) is available, reflecting the prestige of a 5-star

Qualifications

• Demonstrates passion for hospitality and guest experience.
• Experience leading and motivating teams in service roles.
• Excellent interpersonal communication and teamwork.
• Experience in 5-star establishments preferred.

Responsibilities

• Act as ambassador of high standards across staff.
• Assist with induction and training of new employees.
• Oversee training in service standards and product knowledge.
• Support management in staff development and probation reviews.
• Lead hosting shifts and assist with daily briefings.
• Maintain personal presentation and behaviour to reflect the brand.

Skills

Hospitality

Leadership

Communication

Guest service

Teamwork

Attention to detail

Job description

Parsonage Grill, located within the five-star Old Parsonage Hotel, is famous for its intimate, bohemian and clubby atmosphere. The philosophy focuses on using the best local produce available to create a menu of simple, sophisticated, and essentially British dishes.

Parsonage Grill is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.

We are looking for Senior Waiting Staff to join our team at the Parsonage Grill.

The ideal candidates will:

• Have a passion for hospitality, excited by food, wine, and restaurant culture, with high level attention to detail and a positive can-do attitude with a keen willingness to learn.
• Have the ability to lead, inspire and motivate people.
• Be excellent at interpersonal communication and teamwork.
• Thrive on giving guests a memorable experience.
• Have the natural desire to go to the extra mile.
• Have experience in similar positions in 5-star establishments

Roles & responsibilities:

• To consistently act as an ambassador in upholding and monitoring the high standards expected amongst all employees
• To assist the management team with the departmental induction of new employees
• To oversee and assist with the training of new and existing employees in all areas required, including service standards and product knowledge
• Encourage the development and progress of the restaurant staff. Ensure training procedures for restaurant staff are followed and training records are completed and maintained.
• To assist the management team with probationary reviews of new employees by providing feedback throughout their training and probation period
• To carry out hosting shifts when required
• Assist management with daily shift briefings when required
• To represent the company’s high standards of personal presentation & behaviour at all times
• To welcome customers in a friendly & accommodating manner, making a great first impression
• Ensure weekly/daily closing duties are adhered to
• To have an adaptable approach towards out service style, depending on the nature of the business.
• To exceed customer expectations: this includes knowledge, professional and helpful manner by serving food and drink. In addition, a willingness to assist customers in other areas – e.g. calling taxis, giving directions, making recommendations. Hanging up coats, jackets etc.
• To learn and retain a comprehensive understanding of all menu items to ensure maximum benefit to the customer and the ability to work effectively
• To bring a positive attitude to teamwork, contributing to the smooth running of the restaurant and interacting productively with other departments
• To maintain the standards and culture of the team by setting an example to new members of staff and assisting in their training when required
• To prepare the restaurant for service, following established jobs lists and as directed by the manage.
• To up- sell wine and other beverages, as well as side orders or daily specials to maximise revenue wherever possible
• To record all sales accurately including wastage and transfers of beverages
• To be responsible for cash, cheques, credit cards and vouchers received from the customer and to account for these payments at the end of the shift

We offer a sensible shift pattern, across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE up to £19.50 per hour, including non-contractual tronc (service charge).

Part-time hours may also be considered.

Senior Waiting Staff Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within the Company
• Uniform provided
• 28 days holiday inclusive of bank holidays per annum (pro-rata)
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.