Mobile Mechanics Advisor

Automobile Association Developments Ltd.; Oldbury; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Free AA breakdown membership

GP & wellbeing support

Employee discounts

Job summary

The AA is expanding its Mobile Mechanics service across the UK. We are seeking a proactive coordinator to manage customer calls and emails, create and manage appointments, and collaborate with dispatchers to keep customers informed.

You will support a network of Mobile Mechanics, ensure a smooth service, and thrive in a fast-paced operational environment with strong communication and organisational skills.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational abilities to manage calls, emails and appointments.
• Collaborative approach with dispatchers and mobile mechanics.
• Ability to work in a fast-paced operational environment.
• Proactive problem solving and customer-focused mindset.

Responsibilities

• Respond to customer calls and queries, contributing to a positive experience.
• Manage customer email inboxes in a timely, organised way.
• Create and manage customer appointments, keeping service organized.
• Work with dispatchers to manage arrival expectations and keep customers informed.
• Provide ongoing support to our network of Mobile Mechanics.
• Proactively resolve day-to-day operational issues to maintain service delivery.
• Support growth of Mobile Mechanics by delivering a reliable customer experience.

Skills

Customer service

Communication skills

Organisational skills

Team collaboration

Job description

Hours: Core flexible banding, with hours between 07:00 and 21:00

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years.

Job Description

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years.

Why Join Us?

Join one of The AA’s growing services and play a part in shaping how Mobile Mechanics supports customers across the UK.

Be at the heart of day-to-day delivery, working closely with customers, dispatchers and our Mobile Mechanics network to help create a smooth, reliable and consistently high-quality service.

This is the Job

Be part of a growing AA service that brings vehicle support directly to customers at a location convenient to them.

Mobile Mechanics is an exciting and fast-growing area of The AA, delivering service, maintenance and repair, as well as vehicle inspections, directly to our customers. As the service continues to grow and develop, this role will play an important part in keeping day-to-day delivery running smoothly and supporting a great customer experience.

Joining our dedicated indoor team, you’ll manage customer calls and email inboxes, create and manage appointments, and work closely with our dispatchers to keep customers informed about arrival expectations. You’ll also provide ongoing support to our network of Mobile Mechanics, helping colleagues deliver a consistent and dependable service.

You’ll thrive here if you communicate clearly, stay organised when priorities move quickly and take a proactive approach to solving problems in a fast-paced operational environment.

Key Responsibilities

• Respond to customer calls and queries, providing clear and helpful support that contributes to a positive customer experience.
• Manage customer email inboxes effectively so queries and requests are handled in a timely and organised way.
• Create and manage customer appointments, helping keep the Mobile Mechanics service organised and running smoothly.
• Work closely with dispatchers to manage customer arrival expectations and keep customers informed.
• Provide ongoing support to our network of Mobile Mechanics, helping outdoor colleagues deliver a consistently high level of service.
• Use a proactive approach to resolve day-to-day operational issues and help maintain effective service delivery.
• Contribute to the continued growth and development of Mobile Mechanics by supporting a reliable experience for customers and colleagues.

What Do I Need?

You’ll Bring

• Excellent verbal and written communication skills.
• Strong organisational skills, with the ability to manage calls, email inboxes and appointments effectively.
• A collaborative approach to working with dispatchers, Mobile Mechanics and colleagues across the service.
• The ability to work effectively in a fast-paced operational environment.
• A proactive approach to problem solving and changing priorities.
• A customer-focused approach to supporting a consistently high level of service.

Additional Information

Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Driven by People, Rewarded by Benefits

• 25 days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme