Flexible Hours: Guest Experience & Events Assistant

Rapport Guest Services; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Rapport Guest Services is seeking a Meeting & Events Assistant to support meeting room and event coordinators and guest services ambassadors. The role emphasises hospitality, attention to detail and proactive problem-solving to deliver memorable events.

You will work under the Operations Lead, coordinating requests, helping with setup, registrations and stock management while maintaining high service standards in a fast-paced environment.

Qualifications

• Hospitality experience including administrative and operational responsibilities.
• Strong organisational and communication skills.
• Attention to detail and commitment to high-quality guest service.

Responsibilities

• Coordinate event requests with relevant teams and vendors.
• Support event setup, room resets, deliveries and collections.
• Keep event trackers and records up to date.
• Welcome and register guests and vendors.
• Provide friendly and professional guest experience.
• Prepare event materials, badges and signage.
• Manage cloakroom services when required.
• Support Guest Services and Meeting Room Coordinators.
• Plan and deliver assigned low-impact events.
• Support stock management and regular audits.
• Work flexible office hours, including occasional early starts and late finishes.

Skills

Hospitality experience

Administrative responsibilities

Operational responsibilities

Organisational skills

Communication skills

G Suite

Tools

G Suite

Job description

Rapport Guest Services is seeking a Meeting & Events Assistant to support meeting room and event coordinators and guest services ambassadors. The role emphasises hospitality, attention to detail and proactive problem-solving to deliver memorable events.

You will work under the Operations Lead, coordinating requests, helping with setup, registrations and stock management while maintaining high service standards in a fast-paced environment.