Guest Services & Events Coordinator — London (Full‑Time)

Chartwells Independent; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Life insurance and cash rewards

Contributory pension scheme

Wellbeing programs

Employee assistance program

Digital GP services

Learning and development opportunities

WOW Awards

One paid day off annually

Job summary

Rapport Guest Services is seeking a Dedicated Cover to join our team at our client's offices near Fenchurch Street in London. You will support guest services reception, events and reservations, ensuring seamless experiences for visitors and employees.

This is a full-time, permanent role offering 40 hours per week on a shift rota between 7 AM and 7 PM, with flexibility as per business needs. Salary is £32,500 plus pension, wellbeing programmes, and employee benefits.

Qualifications

• Experience in events, reception, or reservations.
• Highly organised and detail oriented.
• Strong communication skills at all levels.
• Proactive and able to work independently.
• Excellent time management.
• Proficient in Microsoft Office and administrative tasks.

Responsibilities

• Provide guest services support across reception, events, and reservations, ensuring high service standards.
• Assist with office operations, covering different locations as needed and identifying areas for improvement.
• Support team management, including recruitment, onboarding, training, rotas, and performance monitoring.
• Oversee event logistics, managing bookings, guest registrations, catering, and on-the-day coordination.
• Maintain accurate records for training, health & safety, HR processes, and compliance.
• Build strong relationships with internal teams and service providers to ensure smooth operations.
• Handle administrative tasks, including inbox management, reporting, and project support.

Skills

Reception experience

Event coordination

Reservations

Guest services

Communication skills

Tools

Microsoft Office

Job description

Rapport Guest Services is seeking a Dedicated Cover to join our team at our client's offices near Fenchurch Street in London. You will support guest services reception, events and reservations, ensuring seamless experiences for visitors and employees.

This is a full-time, permanent role offering 40 hours per week on a shift rota between 7 AM and 7 PM, with flexibility as per business needs. Salary is £32,500 plus pension, wellbeing programmes, and employee benefits.