Customer Services Advisor

Zurich; Douglas; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

12% defined non-contributory pension

Annual company bonus

Life cover

Free car parking

Flexible working

Wellbeing support

Job summary

Zurich Integrated Benefits and International Life is seeking a Customer Services Advisor to join our Isle of Man office in Douglas. You will be the first point of contact, handling inquiries and providing exceptional service while maintaining accurate records.

The role offers flexible working arrangements including part-time, flexible hours, and work-from-home options. The position emphasizes strong communication, attention to detail, and the ability to work both independently and as part of a

Qualifications

• Friendly, approachable and a great communicator.
• Detail-oriented with strong organisational skills.
• Proficient in Microsoft Office and comfortable with learning new software.
• A team player who can also work independently.
• Experienced in customer service (bonus points if you have experience in our industry!).

Responsibilities

• Efficiently process and manage customer requests, via phone call, email and live chat.
• Communicate with customers to gather necessary information, provide updates, and offer support throughout the process.
• Ensure all data is accurately entered into our systems and maintain accurate customer records.
• Investigate requests and work with various stakeholders to resolve issues promptly.
• Adhere to all regulatory and company guidelines.
• Participate in training sessions and team meetings to continuously improve your skills and contribute to team success.

Skills

Customer service

Communication

Microsoft Office

Team player

Attention to detail

Tools

Microsoft Office

Job description

Customer Services Advisor

137963

Location: Douglas, Isle of Man

Closing date for applications: 13th November 2026

The opportunity

In our corporate Customer services team, we pride ourselves on delivering exceptional service and support to our customers. Due to recent internal promotions, we now have exciting opportunities to join our dynamic team as a Customer Services Advisor. This is a fantastic chance to contribute to a company that values growth, development, and customer satisfaction. Our recent internal promotions have created openings that we are eager to fill with enthusiastic and dedicated individuals.

As a Customer Services Advisor, you will be the first point of contact for our customers, providing them with outstanding service and support. You will handle inquiries, resolve issues, and ensure that each customer has a positive experience. This role is ideal for someone who is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What you’ll do:

• Efficiently process and manage customer requests, via phone call, email and live chat.
• Communicate with customers to gather necessary information, provide updates, and offer support throughout the process.
• Ensure all data is accurately entered into our systems and maintain accurate customer records.
• Investigate requests and work with various stakeholders to resolve issues promptly.
• Adhere to all regulatory and company guidelines.
• Participate in training sessions and team meetings to continuously improve your skills and contribute to team success.

What we’re looking for:

• Friendly, approachable, and a great communicator.
• Detail-oriented with strong organisational skills.
• Proficient in Microsoft Office and comfortable with learning new software.
• A team player who can also work independently.
• Experienced in customer service (bonus points if you have experience in our industry!).

Why Zurich?

Aside from our fantastic office space, we have:

• A great benefits and reward package.
• A supportive and welcoming team environment.
• Opportunities for growth and development.
• Fun company events and team-building activities.
• The chance to make a real impact on our customers’ lives

Who are we?

We are Zurich Integrated Benefits and International Life.

We provide life and savings products to markets around the world.

This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

Our culture:

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

The financials

• Competitive salary.
• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.
• Free Car Parking, including electric car charging points.

Time away

• 28 days holiday a year plus bank holidays.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.
• Flexible working.
• Free fruit on a Weekly basis

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. Our modern and sustainable office is BREEAM and SAGE Plus accredited.
• Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the IOM Staff Charity Fund.