Customer Experience Advisor | Flexible Hours | Isle of Man

Zurich; Douglas; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

12% defined non-contributory pension

Annual company bonus

Life cover

Free car parking

Flexible working

Wellbeing support

Job summary

Zurich Integrated Benefits and International Life is seeking a Customer Services Advisor to join our Isle of Man office in Douglas. You will be the first point of contact, handling inquiries and providing exceptional service while maintaining accurate records.

The role offers flexible working arrangements including part-time, flexible hours, and work-from-home options. The position emphasizes strong communication, attention to detail, and the ability to work both independently and as part of a

Qualifications

• Friendly, approachable and a great communicator.
• Detail-oriented with strong organisational skills.
• Proficient in Microsoft Office and comfortable with learning new software.
• A team player who can also work independently.
• Experienced in customer service (bonus points if you have experience in our industry!).

Responsibilities

• Efficiently process and manage customer requests, via phone call, email and live chat.
• Communicate with customers to gather necessary information, provide updates, and offer support throughout the process.
• Ensure all data is accurately entered into our systems and maintain accurate customer records.
• Investigate requests and work with various stakeholders to resolve issues promptly.
• Adhere to all regulatory and company guidelines.
• Participate in training sessions and team meetings to continuously improve your skills and contribute to team success.

Skills

Customer service

Communication

Microsoft Office

Team player

Attention to detail

Tools

Microsoft Office

Job description

Zurich Integrated Benefits and International Life is seeking a Customer Services Advisor to join our Isle of Man office in Douglas. You will be the first point of contact, handling inquiries and providing exceptional service while maintaining accurate records.

The role offers flexible working arrangements including part-time, flexible hours, and work-from-home options. The position emphasizes strong communication, attention to detail, and the ability to work both independently and as part of a