Flexible Hours: Aftersales Customer Care Advisor

Perrys; Burnley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension

Life assurance

30 days holiday

Car discounts

Wellbeing support

Sales Development Programme

Perrys Extra Perks

Job summary

Perrys is hiring an ACC Advisor to join our Aftersales team. You will be the main point of contact for customers after purchase, handling calls and coordinating service, MOTs and repairs to ensure a seamless journey.

We value People First and customer focus, offering a family-friendly environment with flexible hours and a one-week pattern, Monday to Friday, to help you balance work and life. Applicants should bring a customer service background and a passion for helping customers.

Qualifications

• Experience in customer service or aftersales is preferred.
• Strong communication and interpersonal abilities.
• Good time management and organisation skills.

Responsibilities

• Make inbound and outbound calls to support customers and understand their needs.
• Book service and MOT appointments and coordinate general repairs across the business.
• Deliver a first-class customer experience in line with Perrys People First values.

Skills

Customer service

Interpersonal skills

Time management

Organisational skills

Computer literate

Job description

Perrys is hiring an ACC Advisor to join our Aftersales team. You will be the main point of contact for customers after purchase, handling calls and coordinating service, MOTs and repairs to ensure a seamless journey.

We value People First and customer focus, offering a family-friendly environment with flexible hours and a one-week pattern, Monday to Friday, to help you balance work and life. Applicants should bring a customer service background and a passion for helping customers.