Flexible Hours Administrator | Data & Training Support

Reed; East Midlands; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Training & development funds

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking an Administrator to support Employment Advisers and Trainers in delivering employability and IAG services to participants referred by Job Centre Plus and partners.

The role focuses on excellent customer service, data entry accuracy, and efficient administration of training rooms, registrations and course documentation. A pro-rata part-time option may be discussed with the Talent Partner.

Qualifications

• At least one year’s experience in high quality customer service both face to face and by telephone in a target-driven environment.
• Experience inputting data into complex databases with high accuracy.
• Advanced knowledge of Excel and Microsoft Word.
• Minimum of 2 A-Levels or equivalent Level 3 Diploma.
• GCSE English Language at Grade B or equivalent.

Responsibilities

• Receive referrals and book initial appointments with advisers.
• Perform ID and eligibility checks as directed by the line manager.
• Create and update customer records on internal databases.
• Submit claims paperwork to the risk team as required.
• Print attendance registers and manage course documents.
• Support advisers and trainers with paperwork accuracy and data integrity.
• Input distance travelled data into Survey Monkey from progress reviews.
• Handle vouchers and petty cash with regular reconciliations.

Skills

Customer service

Excel

Attention to detail

Data entry

Education

A-Levels

Level 3 Diploma

GCSE English

Tools

Microsoft Word

Job description

Reed in Partnership is seeking an Administrator to support Employment Advisers and Trainers in delivering employability and IAG services to participants referred by Job Centre Plus and partners.

The role focuses on excellent customer service, data entry accuracy, and efficient administration of training rooms, registrations and course documentation. A pro-rata part-time option may be discussed with the Talent Partner.