Client Services & Data Administrator

80 Reed in Partnership Ltd; East Midlands; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Award Winning Management & Leadership

Professional & Personal Development

Bi-annual pay reviews

Job summary

Reed in Partnership Ltd is recruiting an Administrator to support Employment Advisers and Trainers in delivering employability and IAG services. You will handle customer interactions by phone and in person, enter data across databases, prepare training spaces and registrations, and liaise with employers to evidence participant progression.

The role emphasises strong organisational skills, attention to detail, and the ability to manage multiple tasks in a busy environment.

Qualifications

• At least one year of high quality customer service face-to-face and by phone in a target-driven environment.
• Experience inputting data into complex databases with high accuracy.
• Advanced knowledge of Excel and Microsoft Word.
• Minimum of 2 A‑Levels or Level 3 Diploma; GCSE English at B level or equivalent.

Responsibilities

• Receive referrals from Job Centre Plus or other organisations and book initial appointments.
• Perform ID and eligibility checks against prescribed rules; chase missing documents.
• Create and maintain participant records on internal databases.
• Submit relevant claims paperwork to Risk team as needed.
• Prepare attendance registers and course paperwork for trainers.
• Input distance travelled data into Survey Monkey after reviews; compile progress data.

Skills

Customer service

Data entry

Attention to detail

Organisational skills

Phone etiquette

Office software

Education

GCSE English (B)

2 A-Levels

Level 3 Diploma

Tools

Excel

Microsoft Word

Database entry

Job description

Reed in Partnership Ltd is recruiting an Administrator to support Employment Advisers and Trainers in delivering employability and IAG services. You will handle customer interactions by phone and in person, enter data across databases, prepare training spaces and registrations, and liaise with employers to evidence participant progression.

The role emphasises strong organisational skills, attention to detail, and the ability to manage multiple tasks in a busy environment.