Flexible Call Centre Agent – Clinical Research Bank

Fortrea; Leeds; Presencial; GBP 12.000 - 17.000; A tiempo parcial

Descripción de la vacante

Fortrea's Clinical Research Unit in Leeds is hiring for a flexible, phone-based role supporting healthy volunteer screening and study data entry in a 0-hours bank position.

You will work in our Drapers Yard Clinical Research Unit, typically Monday to Friday during office hours, with hours varying weekly to match clinic demand. This role offers exposure to a busy clinical research environment and learning opportunities.

Formación

• GCSE or O-Level standard.
• Excellent communication skills, empathetic listener.
• Previous Call Centre experience is ideal; other customer service roles help.
• IT proficiency with basic MS Office (Outlook, Word, Excel).

Responsabilidades

• Build and maintain the study participant database for healthy volunteers.
• Phone screen new participants and enter data accurately into the system.
• Assess suitability of participants for trials based on medical history.
• Explain studies and scheduling appointments for eligible participants.

Conocimientos

Communication

Call Centre Experience

Customer Service

Office IT Skills

Educación

GCSE / O-Level

Herramientas

Microsoft Office

Descripción del empleo

Fortrea's Clinical Research Unit in Leeds is hiring for a flexible, phone-based role supporting healthy volunteer screening and study data entry in a 0-hours bank position.

You will work in our Drapers Yard Clinical Research Unit, typically Monday to Friday during office hours, with hours varying weekly to match clinic demand. This role offers exposure to a busy clinical research environment and learning opportunities.