Flexible Call Centre Agent – Clinical Trials

FTLEE Fortrea Clinical Research Unit Ltd; Leeds; Presencial; GBP 12.000 - 17.000; Jornada completa

Descripción de la vacante

Fortrea Clinical Research Unit Ltd in Leeds is offering a flexible, bank-to-hours role based at the Drapers Yard Clinical Research Unit. The position involves building and maintaining the study participant database of healthy volunteers for clinical trials, with office hours Monday to Friday.

You will work in a structured phone-based environment, using basic Microsoft Office tools, and support screening, scheduling, and communication with participants.

Formación

• Strong communication skills and empathetic listening.
• Call centre or customer service experience is advantageous.
• Basic IT skills with Microsoft Office (Outlook, Word, Excel).

Responsabilidades

• Phone screen participants, collect demographics, enter data into the study database.
• Assess suitability by matching participants to trials.
• Explain study requirements to participants so they understand details.
• Schedule appointments for suitable participants.

Conocimientos

Communication skills

Call Centre experience

Customer service

Retail sales

Technical support

Help desk

Educación

GCSE or O-Level standard

Herramientas

Microsoft Office

Outlook

Word

Excel

Descripción del empleo

Fortrea Clinical Research Unit Ltd in Leeds is offering a flexible, bank-to-hours role based at the Drapers Yard Clinical Research Unit. The position involves building and maintaining the study participant database of healthy volunteers for clinical trials, with office hours Monday to Friday.

You will work in a structured phone-based environment, using basic Microsoft Office tools, and support screening, scheduling, and communication with participants.