Fleet Support Executive

TN United Kingdom; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Fleet Support Executive to enhance customer service in Greater Manchester. This role involves managing fleet inquiries, resolving issues at the first point of contact, and maintaining high standards of professionalism. The successful candidate will work closely with various teams to improve service levels and ensure customer satisfaction. If you are a proactive problem solver with strong communication skills and a knack for customer service, this opportunity offers a dynamic work environment where you can make a real impact.

Qualifications

• Experience in problem-solving and complaint handling is essential.
• Strong organizational and communication skills required.

Responsibilities

• Proactively answer incoming contacts and manage fleet SMR and tyre jobs.
• Investigate issues and analyze key information for trends.

Skills

Problem Solving

Complaint Handling

Communication Skills

Organizational Skills

Team Player

Customer Service

Tools

Microsoft Office (Excel)

Pace

ITMS Tyre

1Link

Job description

The provided job description is detailed and covers key responsibilities and person specifications. However, its formatting can be improved for better readability and engagement by properly structuring sections with HTML tags. Minor edits to enhance clarity and remove redundant or irrelevant content are also advisable. Here is a refined version:

Fleet Support Executive, Greater Manchester

Client: Halfords

Location: Greater Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 76507e7466e2

Job Views: 4

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

JOB PURPOSE

To support customer contact with HAC teams in delivering a service that encourages customers to return, by demonstrating high standards of customer service and professionalism at all times. The role aims to resolve issues at the first point of contact.

Responsible for handling a range of fleet and warranty enquiries from customers and the operations network, using multiple industry-standard platforms such as Pace, ITMS Tyre, and 1Link to facilitate and manage bookings.

JOB CONTEXT

Reporting to the Team Manager, the key responsibilities include managing fleet concerns, ordering and authorizing automotive products via multiple portals, and liaising between operations and customers to resolve daily issues.

The role focuses on continuous improvement of service levels within Autocentres and Mobile Expert business by effectively handling queries and complaints, problem-solving, and fostering a positive work environment.

KEY RESPONSIBILITIES

• Proactively answer incoming contacts within agreed timescales.
• Book, confirm, and manage fleet SMR and tyre jobs according to process.
• Maintain high standards of customer service with courteous and calm communication.
• Investigate issues to identify root causes and inform relevant departments for corrective action.
• Analyze and report on key information, identify trends, and collaborate with technical teams to find solutions.
• Manage fleet and warranty complaints and escalations confidently and professionally.
• Support Business Development Managers and liaise with Autocentre and Regional Managers.
• Coordinate with internal departments to resolve issues.
• Provide administrative support within the fleet and customer service teams.

Person Specification

• Experience in problem solving and complaint handling.
• Excellent telephone manner with experience handling high call volumes.
• Knowledge of motor vehicles is advantageous but not essential.
• Strong organizational and communication skills, both written and verbal.
• Ability to handle difficult situations professionally and tactfully.
• Effective team player capable of working under pressure.
• Experience working towards targets and SLAs.
• Confident with a strong personal presence and credibility.
• Ability to build relationships with stakeholders at all levels.
• Open to change, supportive of colleagues adapting to new environments.
• Proficient with Microsoft Office, especially Excel for data manipulation and analysis.