Housing and Support Coordinator Date Listed: 2025-05-08 Expiry Date: 2025-06-08

YMCA West London; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

YMCA West London is seeking a Housing and Support Supervisor to lead a dedicated team in delivering exceptional services to residents. This role involves managing high-risk cases, ensuring compliance, and collaborating across departments to enhance resident experiences. Join us to make a meaningful impact in the community and benefit from our commitment to your professional development.

Benefits

Free gym access across our sites

Discounts from major retailers and supermarkets

Free well-being and counselling services

Flexible work locations across outer London

Career development programs

Family-friendly policies, including enhanced maternity pay

Life Assurance (for permanent contracts)

Qualifications

• Experience in supervisory roles within housing or support services.
• Ability to manage high-risk cases effectively.
• Strong collaborative skills to work across departments.

Responsibilities

• Oversee Housing and Support team members to ensure service standards.
• Manage a caseload of residents with high-level risks.
• Collaborate with departments to improve resident experience.

Skills

Leadership

Collaboration

Risk Management

Compliance

Safeguarding

Job description

YMCA St Paul's Group is a charity dedicated to supporting and empowering young people and communities across London through youth work, community services, health and wellbeing centres, and supported accommodation for those at risk of homelessness. With a history spanning over 150 years, the organisation aims to foster thriving communities and promote holistic well-being.

About the role:

As a vital member of the Housing and Support team, you will play a key role in delivering exceptional housing and support services to our residents. Your responsibilities will include:

1. Supervisory Role: Overseeing Housing and Support team members at your site to ensure high standards of service.
2. Collaborative Leadership: Working with the Housing and Support Manager and Progression Team Manager to deliver progression opportunities.
3. Managing High-Risk Cases: Handling a caseload of residents with high-level risks or needs, providing appropriate support.
4. Cross-Departmental Collaboration: Collaborating with other departments to improve resident experience.
5. Revenue and Service Charge Maximisation: Assisting in maximising rent and service charges to sustain service financial health.
6. Safeguarding Responsibilities: Ensuring the safety and wellbeing of residents.
7. Maximising Housing Occupancy: Managing referrals, inducting new residents, and liaising with partner agencies.
8. Compliance and Behaviour Management: Ensuring adherence to tenancy conditions and YMCA policies, addressing anti-social behaviour appropriately.

Joining our team means contributing to meaningful change in residents' lives. Your diverse responsibilities will keep you engaged, and your dedication to excellence will be highly rewarding.

What we offer:

At YMCA St. Paul's Group, we are committed to fostering diversity and inclusion. We value your authentic voice and encourage participation in Employee Resource Groups. We support your growth through a comprehensive development program, including training, qualifications, and on-the-job experience, with opportunities for progression.

Our benefits include:

• Free gym access across our sites.
• Discounts from major retailers and supermarkets.
• Free well-being and counselling services.
• Flexible work locations across outer London.
• Career development programs.
• Family-friendly policies, including enhanced maternity pay.
• Life Assurance (for permanent contracts).