Fleet Passenger Assistant

Durham County Council; North East; On-site; GBP 20,000 - 22,000; Full time

Job summary

Durham County Council is seeking a Fleet Passenger Assistant to support children and vulnerable adults with safe travel to and from destinations. You will assist with boarding, provide physical support as needed and supervise passengers throughout journeys.

You will follow safeguarding and health and safety procedures, communicate with families, maintain records, and complete required training for safe transport. DBS enhanced disclosure will be required.

Qualifications

• Experience of working with children.
• Experience of working with vulnerable adults.
• Experience of working with people with special needs including physical, learning and behavioural difficulties.
• Experience of dealing with difficult situations, such as behaviour issues and people with complex medical needs.

Responsibilities

• Help passengers board and alight the vehicle safely.
• Provide physical support where required and supervise throughout the journey.
• Follow transport, health and safety and safeguarding procedures.
• Communicate with families and carers and maintain records.
• Undertake training to support safe transportation of children and vulnerable adults.

Skills

Experience with children

Experience with vulnerable adults

Experience with special needs

Job description

Do you enjoy helping others and making a difference every day? Join our Fleet and Travel Response team as a Fleet Passenger Assistant.

WHAT IS INVOLVED?

You will support children and vulnerable adults with special needs to travel safely to and from their destinations. This includes assisting passengers when boarding and leaving the vehicle, providing physical support where required, and supervising passengers throughout their journey.

You will follow relevant transport, health and safety and safeguarding procedures, communicate with families and carers, maintain records, and undertake training to support the safe transportation of children and vulnerable adults.

We encourage you to contact Scot Ryan (Fleet & Travel Response Team Leader) via email at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

• Experience of working with children
• Experience of working with vulnerable adults
• Experience of working with people with special needs including physical, learning and behavioural difficulties
• Experience of dealing with difficult situations, such as behaviour issues and people with complex medical needs

You must be able to understand and follow procedures and be aware of the main health and safety issues relating to passenger transport.

Please refer to the attached Person Specification for the full criteria.

If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

Durham County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all employees and volunteers to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore if successful in your application, an Enhanced Disclosure and Barring Service (DBS) check will be sought inclusive of a check of the Children’s Barred List and Adults Barred List, due to the position working in regulated activity. Applicants should be aware that the DBS check will disclose both spent and unspent convictions, cautions, reprimands and warnings, in line with current legislation and will confirm whether an individual is barred from working with children, adults, or both.

INTERVIEWS

Interviews will be held on Monday 26th October 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

Please note, flexible working including hybrid working (home and office) is not available in this role.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

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Standard term time only pay is calculated on the basis of the following:

Number of ‘teaching’ weeks – 38 weeks; plus Public (bank) holidays – 1.6 weeks (8 days); plus Individual leave entitlement - 5.4 weeks (27 days) or 6.4 weeks (32 days)

Individual leave entitlement is calculated on the length of continuous service. Employees with less than 5 years’ service will receive 27 days annual leave. Employees with more than 5 years’ service will receive 32 days annual leave.

For example: Calculation for employees with less than 5 years’ service: 38 weeks (term time) + 27 days (annual leave) + 8 days (public holidays) = 45 weeks’ pay, to be paid in 12 equal monthly instalments

Calculation for employees with more than 5 years’ service: 38 weeks (term time) + 32 days (annual leave) + 8 days (public holidays) = 46 weeks’ pay, to be paid in 12 equal monthly instalment.

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