Fleet Passenger Assistant

Durham County Council; Chilton Lane; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Job summary

Durham County Council is seeking a Fleet Passenger Assistant to support children and vulnerable adults in travel. You will help passengers board and alight, provide physical support, and supervise journeys with adherence to safety policies.

Role involves following safeguarding procedures, communicating with families, and maintaining records. Training will be provided to ensure safe transport for those with complex needs.

Qualifications

• Experience of working with children
• Experience of working with vulnerable adults
• Experience of working with people with special needs including physical, learning and behavioural difficulties
• Experience of dealing with difficult situations, such as behaviour issues and people with complex medical needs

Responsibilities

• Support children and vulnerable adults to travel safely on journeys to and from destinations.
• Assist passengers boarding and alighting vehicles and provide physical support as needed.
• Follow transport, health and safeguarding procedures; communicate with families and carers; maintain records and complete training to support safe transportation.

Skills

Experience with children

Experience with vulnerable adults

Experience with people with special-ne

Dealing with difficult situations

Job description

WHAT IS INVOLVED?

Do you enjoy helping others and making a difference every day? Join our Fleet and Travel Response team as a Fleet Passenger Assistant. You will support children and vulnerable adults with special needs to travel safely to and from their destinations. This includes assisting passengers when boarding and leaving the vehicle, providing physical support where required, and supervising passengers throughout their journey. You will follow relevant transport, health and safety and safeguarding procedures, communicate with families and carers, maintain records, and undertake training to support the safe transportation of children and vulnerable adults.

• Experience of working with children
• Experience of working with vulnerable adults
• Experience of working with people with special needs including physical, learning and behavioural difficulties
• Experience of dealing with difficult situations, such as behaviour issues and people with complex medical needs

You must be able to understand and follow procedures and be aware of the main health and safety issues relating to passenger transport. Please refer to the attached Person Specification for the full criteria. If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

Number of 'teaching' weeks - 38 weeks; plus Public (bank) holidays - 1.6 weeks (8 days); plus Individual leave entitlement - 5.4 weeks (27 days) or 6.4 weeks (32 days) Individual leave entitlement is calculated on the length of continuous service. Employees with less than 5 years' service will receive 27 days annual leave. Employees with more than 5 years' service will receive 32 days annual leave. For example: Calculation for employees with less than 5 years' service: 38 weeks (term time) + 27 days (annual leave) + 8 days (public holidays) = 45 weeks' pay, to be paid in 12 equal monthly instalments Calculation for employees with more than 5 years' service: 38 weeks (term time) + 32 days (annual leave) + 8 days (public holidays) = 46 weeks' pay, to be paid in 12 equal monthly instalment.

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions. Please note, flexible working including hybrid working (home and office) is not available in this role.