Fleet Operations & Customer Support Coordinator

Toyota Material Handling Europe; Leicester; On-site; GBP 25,000 - 32,000; Part time

Benefits offered by this job

Competitive salary

Company pension

Full tool kit

Sick pay

Critical illness cover

Eye tests

Flu jabs

Employee Assistance Programme

Discount platform

Technical training and progression

Job summary

Toyota Material Handling UK is seeking a highly organised Fleet Support Co-ordinator to join the team supporting the Sainsbury’s Partnership. The role is fast-paced and involves coordinating fleet activities, handling customer enquiries, and ensuring efficient movement of equipment.

You will work with Fleet Managers and Contract Managers to deliver fleet solutions, manage transfers, provide quotations, and maintain accurate records.

Qualifications

• Proficiency in Microsoft Office applications.
• Strong customer service experience and relationship management skills.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management abilities.
• Ability to multitask and manage competing priorities.
• Calm, logical, and analytical approach to problem-solving.
• High attention to detail and accuracy.
• Ability to work collaboratively with multiple stakeholders.

Responsibilities

• Coordinating all Sainsbury’s short-term rental (STR) requirements. Supporting fleet planning and day-to-day fleet movements.
• Processing incoming rental equipment requests in line with agreed procedures.
• Liaising with sales and transport teams to ensure timely order fulfilment.
• Working closely with Fleet Managers and Contract Managers to deliver fleet solutions.
• Managing fleet transfers and equipment movements across the Sainsbury’s network.
• Providing accurate rental quotations both verbally and in writing.
• Handling customer enquiries and resolving issues professionally and efficiently.
• Arranging equipment deliveries and collections while ensuring accurate cost allocation.
• Producing and maintaining accurate fleet records, reports, and invoices.
• Identifying opportunities to improve processes and ways of working.
• Participating in team meetings and contributing to continuous improvement initiatives.
• Maintaining a strong customer‑first approach in all activities

Skills

Customer service

Communication skills

Organization & time management

Multitasking

Problem solving

Attention to detail

Collaborative

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Toyota Material Handling UK is seeking a highly organised Fleet Support Co-ordinator to join the team supporting the Sainsbury’s Partnership. The role is fast-paced and involves coordinating fleet activities, handling customer enquiries, and ensuring efficient movement of equipment.

You will work with Fleet Managers and Contract Managers to deliver fleet solutions, manage transfers, provide quotations, and maintain accurate records.